Delivery Manager - Technology

Caliberly; Abu Dhabi; On-site; AED 334,800 - 502,200; Full time

Job summary

A leading digital solutions provider in the UAE seeks an experienced Delivery Lead to oversee strategic digital initiatives across web and mobile platforms. You will manage Agile teams and ensure operational excellence for digital products. The ideal candidate has over 7 years of experience in handling large-scale projects, with proven leadership in Agile methodologies. This role offers a dynamic environment and a chance to drive innovation and continuous improvement.

Qualifications

• 7+ years of experience in managing large, complex projects.
• Deep experience in digital self-service and loyalty systems.
• Proven leadership of Agile teams with SAFe methodology.

Responsibilities

• Accountable for delivery of major digital initiatives.
• Lead 24/7 Digital Factory Support function.
• Manage Agile teams and drive continuous improvement.

Skills

Agile leadership

Stakeholder engagement

Digital self-service

Vendor management

Cloud infrastructure knowledge

APIs and self-service systems

Education

Bachelor's degree in Computer Science or related field

Tools

Adobe Experience Cloud

Azure Cloud

Akamai

Job description

Synopsis

This role reports to the Senior Portfolio Delivery Lead. The Delivery Lead will oversee the delivery of strategic digital initiatives across the Web, Mobile, and Loyalty ecosystem, including Adobe CMS-powered websites, self-service platforms, and other digital products.

This role is responsible for end-to-end execution from planning to delivery, ensuring alignment with business objectives, and driving measurable outcomes across digital touchpoints.

The role also leads the Digital Factory Support function, which provides 24/7 support and maintenance for Etihad's digital assets – including APIs, cloud infrastructure (Azure), Akamai content delivery and cache management, website hosting, and a wide range of digital applications. Support operations are run by a hybrid team model combining onshore and a majority offshore workforce.

In addition, the Delivery Lead will manage fully agile, self-managed teams responsible for delivering product enhancements and new capabilities in an iterative, high-velocity delivery environment. This includes fostering agile maturity, providing delivery leadership, and ensuring technical and business alignment.

Accountabilities

• Accountable for the delivery of major digital initiatives including websites, loyalty platforms, mobile applications, and self-service tools.
• Lead the Digital Factory Support function, ensuring operational stability and 24/7 support coverage across APIs, Azure Cloud, Akamai (CDN and cache), digital content, and hosted web assets.
• Oversee a portfolio of Agile digital delivery teams (4–5 self‑managed teams) operating under the SAFe framework; drive Agile maturity and continuous improvement practices.
• Deliver omnichannel and personalized experiences across platforms using Adobe Experience Cloud tools (CMS, Analytics, Target, CDP). Partner with business, IT, marketing, and vendor stakeholders to align on priorities, delivery timelines, and expected outcomes.
• Ensure end-to-end ownership of delivery lifecycle, including scope, estimation, resourcing, benefit tracking, quality, and release readiness.
• Manage stakeholder communications at all levels, ensuring transparency, early escalation, and resolution of risks and issues.
• Drive a culture of innovation, accountability, and agility within both delivery and support operations.
• Oversee vendor performance and work with internal functions (PMO, Procurement, Finance) to ensure proper governance, budget control, and contract compliance.
• Support and grow a strong delivery and support team capability by mentoring team members and fostering a collaborative, high‑performing environment.

Education & Experience

• 7+ years of experience in managing large, complex, and cross‑functional projects, programs and portfolios, delivering large‑scale digital programs with direct accountability for both delivery and production support functions.
• Deep experience in digital self‑service, loyalty systems, APIs, and mobile applications.
• Proven leadership of Agile teams (preferably SAFe‑certified) and scaled delivery environments (multiple teams / ARTs).
• Professional certification such as PMP, PRINCE2, SAFe, or Scrum Master (CSM) preferred.
• Experience running 24/7 digital support operations with globally distributed teams (onshore / offshore).
• Bachelor's degree in Computer Science, Software Engineering, or Business. Excellent stakeholder engagement, communication, and vendor management skills.
• Nice to have knowledge and prior experience with airline transaction systems preferably with Amadeus Altea and experience in leading transformations using Adobe Experience Platforms and products.