Data Analyst

Wadan Developments; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading development firm is looking for a detail-oriented System Administrator & Data Analyst in Dubai. This role involves managing and optimizing CRM systems while ensuring high data quality and compliance. Responsibilities include administering the CRM platform, conducting data audits, and generating insightful reports. The ideal candidate should have 2-5 years of experience in system or CRM administration along with strong analytical skills. Proficiency in data analysis tools like Excel and SQL is preferred. A proactive approach and clear communication are essential.

Qualifications

• 2–5 years of experience in system administration or CRM administration.
• Hands-on experience with CRM platforms.
• Strong understanding of CRM data models and workflows.

Responsibilities

• Administer, configure, and maintain the CRM system and related platforms.
• Ensure data accuracy and perform regular audits.
• Build and maintain dashboards and reports.

Skills

System administration

Data analysis

CRM administration

Attention to detail

Proactive work style

Tools

Excel

SQL

BI tools

Job description

We are seeking a detail-oriented System Administrator & Data Analyst to manage, maintain, and optimize our CRM and related systems while ensuring high data quality, compliance, and analytical insight.

This role is primarily system administration–focused, requiring a strong understanding of functional and technical CRM administration, system correctness, configurations, user management, and data integrity. The role also includes data cleansing, validation, reporting, and analytics to support business decision-making.

Key Responsibilities

System Administration (Primary Focus)

• Administer, configure, and maintain the company’s CRM system and related platforms
• Act as the functional and technical system administrator ensuring correct system setup and workflows
• Manage user access, roles, profiles, and security settings
• Monitor system performance, data integrity, and operational correctness
• Test, document, and support system updates and enhancements
• Troubleshoot CRM issues and provide user support
• Maintain system documentation, SOPs, and admin best practices
• Ensure data governance, compliance, and adherence to data standards

Data Management & Compliance

• Ensure data accuracy, consistency, and completeness across systems
• Perform regular data audits, cleansing, validation, and deduplication
• Enforce data collection standards and compliance requirements
• Identify and resolve data quality issues

Data Analytics & Reporting

• Collect, analyze, and interpret data from CRM and other systems
• Build and maintain dashboards, reports, and performance metrics
• Support business teams with ad-hoc analysis and insights
• Translate data into actionable recommendations

Required Skills & Qualifications

Experience

• 2–4 / 2–5 years of experience in system administration, CRM administration, or data operations
• Hands-on experience administering a CRM platform

Technical & Functional Skills

• Strong understanding of CRM data models, workflows, and permissions
• Experience with data cleansing, validation, and quality assurance
• Proficiency with data analysis tools such as Excel, SQL, or BI tools
• Knowledge of data compliance and governance practices

Soft Skills

• Strong attention to detail
• Ability to balance system administration with analytics
• Clear communication and documentation skills
• Proactive and able to work independently

Nice to Have

• Experience with CRM integrations or automation
• Familiarity with data privacy regulations
• Experience supporting internal business teams