Cybersecurity Support Lead – Elevate Tech Service

Intertec Softwares Pvt Ltd; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A cybersecurity solutions provider in Dubai is seeking a skilled Technical Support Manager. In this role, you will lead the technical support team, ensuring exceptional service for cybersecurity products. The ideal candidate should have at least 5 years of experience in technical support, a Bachelor's degree in Information Technology, and strong leadership skills. This position offers a competitive salary, career advancement opportunities, and access to leading technologies in a collaborative work environment.

Benefits

Competitive salary and benefits package

Professional development opportunities

Access to leading cybersecurity technologies

Qualifications

• 5+ years of experience in technical support, preferably in the cybersecurity industry.
• Strong understanding of cybersecurity concepts, products, and practices.
• Excellent communication and interpersonal skills.

Responsibilities

• Lead and manage the technical support team.
• Troubleshoot and resolve complex technical issues.
• Monitor support metrics to improve service delivery.

Skills

Technical support

Leadership

Customer service

Analytical skills

Problem-solving

Education

Bachelor's degree in Information Technology

Professional certifications in cybersecurity

Job description

A cybersecurity solutions provider in Dubai is seeking a skilled Technical Support Manager. In this role, you will lead the technical support team, ensuring exceptional service for cybersecurity products. The ideal candidate should have at least 5 years of experience in technical support, a Bachelor's degree in Information Technology, and strong leadership skills. This position offers a competitive salary, career advancement opportunities, and access to leading technologies in a collaborative work environment.