Customer Support Specialist

ADIB Group; Abu Dhabi; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading bank in the UAE is seeking a Customer Support Specialist to assist customers with their banking needs. The role involves delivering high-quality service, handling inquiries about products and services, executing customer instructions, and performing general administrative duties. Candidates must have knowledge of banking practices and regulations in the UAE and should be UAE Nationals. This position offers a great opportunity to enhance your customer service skills in a dynamic banking environment.

Qualifications

• Knowledge of ADIB's Retail & institutional Banking products & services.
• Knowledge of UAE banking practices regulations & risks.
• Fair knowledge of service standards.

Responsibilities

• Assist customers in their banking requirements by delivering high quality service.
• Execute distribution recording of customer instructions.
• Handle general inquiries about ADIB's products & services.
• Perform general administrative work as needed.
• Deliver cheque books and ATM cards to customers.

Skills

Customer service

Knowledge of banking products

Computer skills

Knowledge of UAE banking regulations

Job description

Description

Role: Customer Support Specialist - Branches

Location: Abu Dhabi

Role Purpose:

• To assist customers in their banking requirements by delivering high quality service while projecting ADIBs professional image in all interpersonal dealings.

Key Accountabilities of the role:

These are the main responsibilities of this role

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail fax etc.
• Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos customer letters filing etc.
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers
• Perform any other responsibilities entrusted by Branch management from time to time.

Specialist skills / Technical knowledge required for this role:

• Knowledge of ADIBs Retail & institutional Banking products & services
• Knowledge of ADIBs Operational Policies & Procedures
• Knowledge of UAE banking practices regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills

This position is for UAE Nationals only.

Required Experience:

IC