Customer Support Representative

Pulse Media; Remote; AED 120,000 - 200,000; Full time

Job summary

A leading media company is looking for a Customer Support Representative to join their remote team. In this role, you will handle customer inquiries across various channels, ensuring a positive experience. Key responsibilities include responding to customer inquiries, resolving issues, and documenting interactions. Ideal candidates will have strong communication skills, a high school diploma, and preferably some customer service experience. This position offers competitive pay and opportunities for growth in a collaborative remote setting.

Benefits

Competitive compensation

Opportunities for growth

Supportive remote team environment

Qualifications

• Previous customer service or support experience preferred.
• Ability to multitask, prioritize, and manage time effectively.
• Comfortable using computers, support tools, and CRM systems.

Responsibilities

• Respond to customer inquiries via email, chat, and/or phone in a professional manner.
• Resolve customer issues and questions with empathy and accuracy.
• Document customer interactions, feedback, and resolutions.

Skills

Strong written communication skills

Strong verbal communication skills

Problem-solving skills

Time management

Education

High school diploma or equivalent

Job description

We are seeking a reliable and customer-focused Customer Support Representative to join our remote team. In this role, you will be the first point of contact for customers, providing timely, accurate, and friendly support across multiple communication channels. Your goal is to ensure a positive customer experience while resolving issues efficiently.

Key Responsibilities

• Respond to customer inquiries via email, chat, and/or phone in a professional and timely manner
• Resolve customer issues, complaints, and questions with empathy and accuracy
• Document customer interactions, feedback, and resolutions in internal systems
• Escalate complex issues to the appropriate team when necessary
• Maintain a strong understanding of products, services, and policies
• Follow established support processes while identifying opportunities for improvement
• Meet or exceed customer satisfaction and response time goals

Qualifications

• High school diploma or equivalent (college degree is a plus)
• Previous customer service or support experience preferred
• Strong written and verbal communication skills
• Ability to multitask, prioritize, and manage time effectively
• Comfortable using computers, support tools, and CRM systems
• Strong problem‑solving skills and attention to detail
• Ability to work independently in a remote environment

Preferred Skills

• Experience working in a remote or virtual setting
• Familiarity with ticketing or help desk systems
• Ability to remain calm and professional in high‑pressure situations

Work Environment

• Fully remote position
• Flexible work schedule may be available depending on coverage needs
• Requires a reliable internet connection and a quiet workspace

What We Offer

• Competitive compensation
• Opportunities for growth and skill development
• Supportive and collaborative remote team environment