Customer Support Executive

Recruits Management Consultancy; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A prominent recruitment service provider in Dubai is looking for a Customer Support Executive. You'll be the primary contact for inquiries, ensuring customer satisfaction through effective communication and problem resolution. Ideal candidates should be graduates with experience in customer service, particularly in Shipping, Retail, or FMCG. Strong communication skills and a calm demeanor under pressure are essential. This role offers a fast-paced environment with opportunities for career growth.

Qualifications

• Proven experience in customer service or related field in Shipping, Retail, or FMCG.
• Excellent verbal and written communication skills.
• Patience and ability to remain calm under pressure.

Responsibilities

• Act as the main point of contact for customer inquiries via phone, email, or chat.
• Provide accurate information, solutions, and guidance to customers.
• Process orders, returns, and refunds ensuring accuracy.

Skills

Communication skills

Active listening

Empathy

Problem-solving

Flexibility to work in shifts

Education

Preferably Graduate

Tools

CRM systems

Microsoft Office suite

Job description

Recruits Management Consultancy | Full time

Customer Support Executive

Dubai, United Arab Emirates | Posted on 06/12/2023

Recruits Management Consultancy was established in 2005 in recognition of the need for high-quality, affordable staffing and management expertise to be more readily available to organizations in our chosen markets.

We are a leading recruitment service provider in Dubai and the UAE offering cutting-edge solutions to help businesses and individuals in an ever-strengthened world. RMC executive recruitment experience and resources can help ensure that you recruit the best candidates.

Above all, we make a difference in performing our clients and this leads to us having top levels of repeat business with our existing clients and many referrals from satisfied clients.

Job Description

Position Summary:

We are seeking a dedicated Customer Service Representative to join our team and provide exceptional service to our valued customers. As a Customer Service Representative, you will be the primary point of contact for customer inquiries, requests, and concerns. Your goal will be to ensure customer satisfaction by delivering timely and effective resolutions while maintaining a professional and friendly demeanor.

Responsibilities:

Serve as the main point of contact for customers, handling inbound inquiries via phone, email, or chat in a courteous and professional manner.

Respond promptly to customer inquiries, providing accurate information, solutions, and guidance.

Assist customers with product or service-related questions, resolving issues, and troubleshooting problems effectively.

Process orders, returns, exchanges, and refunds, ensuring accuracy and adherence to established policies and procedures.

Maintain customer accounts and update relevant information, such as contact details, preferences, and interactions, in the CRM system.

Escalate complex or unresolved issues to the appropriate department or supervisor for further assistance and resolution.

Collaborate with cross-functional teams, such as sales, technical support, and logistics, to ensure smooth customer experiences.

Keep abreast of product knowledge, updates, and company policies to provide accurate and up-to-date information to customers.

Identify opportunities for upselling or cross-selling products or services based on customer needs and preferences.

Strive to meet or exceed individual and team performance targets, such as response time, customer satisfaction ratings, and resolution rates.

Requirements

Requirements:

Preferably Graduate experience with written and verbal communication skills in English.

Proven experience in customer service or a related field in Ship Channeling, Shipping, Retail, or FMCG companies is desirable.

Excellent verbal and written communication skills, with the ability to articulate information clearly and effectively.

Strong active listening skills to understand customer needs and concerns accurately.

Patience, empathy, and the ability to remain calm under pressure while dealing with challenging customer situations.

Proficiency in using customer service software, CRM systems, and other relevant tools.

Basic computer skills, including familiarity with email, web browsing, and Microsoft Office suite.

Ability to multitask and prioritize effectively in a fast-paced environment.

Should be able to speak Hindi, proficiency in Tamil, Malayalam or any other language would be an advantage.

Strong problem-solving and decision-making abilities, with a solution-oriented mindset.

Flexibility to work in shifts.

Join our team as a Customer Service Representative and become an integral part of our commitment to delivering exceptional customer experiences.