Customer Success Representative

eatOS; Dubai; Hybrid; AED 50,000 - 80,000; Full time

Job summary

A technology solutions company is seeking a Customer Support Representative to provide high-quality customer service for their cloud-based solutions. The ideal candidate will have 2-3 years of customer-facing experience, strong communication skills, and be proficient with tools like MS Office and Zoom. This role offers a flexible full-time engagement with immediate onboarding and competitive compensation based on experience, as well as remote or hybrid work options.

Benefits

Competitive compensation

Paid holidays

Flexible working environment

Qualifications

• 2-3 years of experience in a customer-facing role.
• Previous SaaS experience.
• Strong verbal and written communication skills.

Responsibilities

• Handle product and service inquiries across channels.
• Provide remote technical support.
• Make outbound calls and support inside sales activities.

Skills

Customer service skills

Problem-solving abilities

Communication skills

Multitasking ability

Tools

MS Office

Zoom

Basecamp

Google Drive

Job description

Job Description: Customer Support Representative

Location: Remote / Hybrid (UAE-Dubai)

Job Type: Full-time, Independent Contractor

Start Date: Immediate

WHO WE ARE

About eatOS:

At eatOS, we drive progress by enabling global organizations to stay ahead in an ever‑changing technological, societal, and cultural landscape. We reimagine impact and shape the future with the software of tomorrow supported by outstanding customer experience at every touchpoint.

WHAT WE ARE LOOKING FOR

We're looking for a customer‑focused professional who thrives in fast‑paced environments and enjoys solving problems while delivering exceptional service. As a Customer Success Representative, you'll deliver high‑quality support for our cloud‑based technology solutions, interacting directly with customers through phone, chat, and digital channels.

This role is ideal for someone who is empathetic, organized, sales‑aware, and comfortable handling multiple priorities.

KEY RESPONSIBILITIES

• Handle product and service inquiries across phone, chat, and digital channels.
• Provide remote technical support and guide customers through solutions.
• Create positive customer experiences on every interaction.
• Make outbound calls, support inside sales activities, and schedule demos.
• Handle and resolve customer complaints, escalating when necessary.
• Maintain accurate customer interaction records and databases.
• Coordinate effectively with internal departments and cross‑functional teams.

REQUIREMENTS

• 2‑3 years of experience in a customer‑facing role (Customer Support or Customer Success).
• Previous SaaS experience.
• Strong verbal and written communication skills.
• Excellent problem‑solving abilities and attention to detail.
• Proficiency in MS Office, Zoom, Basecamp, and Google Drive.
• Ability to manage multiple tasks in a fast‑paced environment.
• Experience supporting or contributing to sales activities.

As an Independent Contractor, you must have

• Your own reliable computer capable of handling support tools.
• Stable high‑speed internet connection.
• A quiet, professional workspace with clear audio/video setup.
• Ability to manage your own taxes and benefits.
• Willingness to use Time Doctor for time tracking.

Work Environment Requirements To succeed in this role, you must have

• Full‑time availability aligned with operational needs.
• A quiet, professional workspace.
• Clear audio and video setup for calls and meetings.
• A reliable computer capable of handling support tools.
• Stable high‑speed internet.
• Willingness to use Time Doctor for time and task tracking (mandatory).

Nice to Have

• Experience in restaurant, hospitality, or food service industries.
• Knowledge of restaurant operations.
• Startup or entrepreneurial background.

How We Work

• Flexible full‑time engagement (remote or hybrid as required).
• This role is intended for highly skilled customer support professionals only.
• Usage of Time Doctor is mandatory.
• Applicants who do not meet the stated requirements are advised not to apply.

What We Offer

• Competitive compensation based on experience and performance.
• Flexible full‑time engagement.
• Remote/hybrid work setup.
• Immediate onboarding.
• Paid holidays and performance‑based time‑off benefits.
• High‑performance, professional work environment.

How to Apply

• Pre‑screening.
• Initial Interview.
• Assessment.
• Customer Support Skills Review.
• Basic Requirements & Background Check.
• Final Interview.
• Job Offer.
• Onboarding.

Only candidates meeting the stated requirements will be considered.