Customer Success Manager: Onboarding & Outcomes

Etraveli AB; Abu Dhabi; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A renowned technology firm is seeking a Customer Success Manager to ensure smooth onboarding and maintain client relationships. This role involves managing the post-sale operational lifecycle, analyzing client KPIs, and ensuring clients achieve their desired outcomes. The ideal candidate has strong organizational, analytical, and exceptional communication skills, with 3-5+ years of relevant experience in a customer success or project management role. Join a dynamic team committed to providing value and fostering growth in a diverse environment.

Benefits

Dynamic work environment

Diversity and inclusion initiatives

Career growth opportunities

Qualifications

• 3-5+ years of experience in Customer Success or related fields.
• Strong analytical and data-driven storytelling skills.
• Excellent interpersonal and communication skills.

Responsibilities

• Lead onboarding and implementation processes for new customers.
• Manage client relationships and service delivery effectively.
• Conduct strategic performance reviews to monitor customer KPIs.

Skills

Customer-first mindset

Organizational skills

Analytical skills

Relationship management

Presentation skills

Tools

Customer Success platforms

CRM software

Job description

A renowned technology firm is seeking a Customer Success Manager to ensure smooth onboarding and maintain client relationships. This role involves managing the post-sale operational lifecycle, analyzing client KPIs, and ensuring clients achieve their desired outcomes. The ideal candidate has strong organizational, analytical, and exceptional communication skills, with 3-5+ years of relevant experience in a customer success or project management role. Join a dynamic team committed to providing value and fostering growth in a diverse environment.