Customer Success Manager

Botpress, Inc.; Dubai; On-site; AED 257,000 - 331,000; Full time

Job summary

A leading AI technology firm is seeking a Customer Success Manager to onboard and educate clients using their advanced platform. This role requires over 3 years in a client-facing role, strong communication skills, and a passion for Conversational AI. As part of a dynamic team, you will drive customer retention, champion the voice of the customer, and help shape product development. The company values innovation, with competitive salaries and flexible benefits in a fast-paced, fully in-office environment.

Benefits

Competitive salary

Flexible benefits

Qualifications

• 3+ years in Customer Success, Solutions Consulting, or a similar client-facing role.
• Experience with SaaS, PaaS, or tech-enabled services.
• Strong communication, presentation, and interpersonal skills.

Responsibilities

• Onboard and educate new clients on our platform.
• Translate technical concepts into value-driven use cases.
• Drive customer retention and renewals.

Skills

Customer Success

Solutions Consulting

Technical Communication

Presentation Skills

Interpersonal Skills

Conversational AI

Proactive Problem-Solver

Job description

Help bring AI agents to companies worldwide.

Over the next decade, autonomous agents will redefine how we work.

Botpress allows companies to build and deploy advanced AI agents that move beyond conversation into real business logic.

Our product works today and at scale, across industries, regions, and limitless use cases.

As the 3rd fastest-growing B2B AI start-up worldwide, we’re at the forefront of the AI revolution, providing the most widely-used platform for sophisticated AI agents.

The work ahead is ambitious. The opportunity is rare. We take a deliberate approach to growth: product-led, capital-efficient, and highly focused.

If you want to build foundational technology for one of the most meaningful platform shifts in software, we’re looking for top talent to join us.

Key Highlights:

• Over 1 million AI agents and chatbots deployed
• 700,000+ platform users
• Trusted by 35% of Fortune 500 companies
• 7 years of expertise in AI solutions

What You’ll Do

• Onboard and educate new clients to help them confidently build with our platform from day one.
• Translate technical concepts into accessible, value-driven use cases for users of all skill levels.
• Act as atrusted advisor, ensuring customers meet their goals and experience tangible success.
• Drivecustomer retention and renewalsby proactively managing relationships and reducing churn.
• Become aplatform expert, guiding clients to design best-in-class conversational AI experiences.
• Champion the voice of the customer internally by sharing insights that help shape our product and roadmap.

Qualifications

• 3+ years in Customer Success, Solutions Consulting, or a similar client-facing role

• SaaS, PaaS, or tech-enabled services
• Strong communication, presentation, and interpersonal skills
• Comfortable discussing technical topics and explaining code-level concepts
• Passion for Conversational AI, automation, and emerging tech
• A proactive problem-solver with strong critical thinking and organizational skills
• Obsessed with customer success and delivering measurable value
• Fluent in English (Spanish and Portuguese are strong pluses)

Strongly Preferred

• Generative AI and Conversational AI technologies
• Background in startups or fast-paced, high-growth environments
• A track record of being customer-obsessed—you always advocate for the user
• Familiarity with AI agent frameworks, chatbot design, or LLM-based tools
• Ability to balance technical depth with an empathetic, solution-oriented mindset

About Botpress

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.

Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.

We operate fully in-office, with a culture that values both technical rigor and shared ambition.

You’ll be on a team that’s not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.

• Work at the forefront of AI-powered automation in a fast-growing start-up.
• Grow in a dynamic and stimulating environment.
• Competitive salary and flexible benefits to support your well-being.