Customer Success Manager

Antal International Network; Dubai; On-site; Confidential; Full time

Job summary

A leading company is seeking a Customer Success Manager to drive customer adoption and create tailored success plans in Dubai. The ideal candidate will have over 5 years of experience in enterprise software roles, particularly in network security. Responsibilities include monitoring account health, managing strategic accounts, and collaborating with sales for upselling opportunities. Excellent communication and project management skills are required, and familiarity with Salesforce.com and Gainsight is appreciated.

Qualifications

• 5+ years in Customer Success or related enterprise software roles, preferably in security.
• Proven experience managing strategic accounts with measurable results.
• Strong understanding of network security, compliance, and IT infrastructure.

Responsibilities

• Drive customer adoption and create tailored success plans.
• Monitor account health and implement improvement strategies.
• Identify upsell/cross-sell opportunities with sales teams.

Skills

Customer Success

Network Security

Compliance

IT Infrastructure

Consulting

Project Management

Communication

Tools

Salesforce.com

Gainsight

Job description

Drive customer adoption and create tailored success plans.

Monitor account health and implement improvement strategies.

Support renewals and flag churn risks early.

Identify upsell/cross-sell opportunities with sales teams.

Build trusted relationships and lead Executive Business Reviews.

Document success stories and advocate for customer needs internally.

Requirements:

5+ years in Customer Success or related enterprise software roles, preferably in security.

Proven experience managing strategic accounts with measurable results.

Strong understanding of network security, compliance, and IT infrastructure.

Excellent communication, consulting, and project management skills.

Knowledge of firewalls, APIs (Java/REST), cloud (public/private), and networking.

Executive presence with the ability to handle escalations.

Willing to travel up to 50%.

Nice to Have:

Experience with Salesforce.com, Gainsight.

Technical expertise in TCP/IP, AWS VPC, VRF, firewall policies, LDAP, Radius.

Upload your resume and our tool will compare it to the requirements for this job like recruiters do.