Customer Success Architect: Adoption, Value & Growth

PULSEMEDIA; Remote; AED 60,000 - 80,000; Full time

Job summary

A leading customer success firm in Sharjah is seeking a Customer Success Management Specialist responsible for managing customer relationships after the sale. You will develop Customer Success Plans, drive adoption, and proactively address challenges to maximize customer outcomes. The ideal candidate has over 2 years of experience in similar roles and strong stakeholder management skills. This role offers competitive compensation, continuous learning opportunities, and a flexible work model.

Benefits

Comprehensive compensation

Flexible work model

Continuous learning opportunities

Supportive culture

Qualifications

• 2+ years of experience in Customer Success or Account Management.
• Experience with small to mid-sized customer portfolios.
• Proactive and customer-focused mindset.

Responsibilities

• Manage and grow customer relationships after the sale.
• Develop and execute Customer Success Plans with customers.
• Monitor customer health and identify risks proactively.

Skills

Customer Success Management

Stakeholder Management

Relationship Building

Data-Driven Decision Making

Communication Skills

Tools

Salesforce

Business Intelligence Tools

Job description

A leading customer success firm in Sharjah is seeking a Customer Success Management Specialist responsible for managing customer relationships after the sale. You will develop Customer Success Plans, drive adoption, and proactively address challenges to maximize customer outcomes. The ideal candidate has over 2 years of experience in similar roles and strong stakeholder management skills. This role offers competitive compensation, continuous learning opportunities, and a flexible work model.