Customer Services Support Officer

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial services provider in Abu Dhabi is seeking a Customer Services Support Officer to deliver exceptional customer service and ensure compliance with banking standards. Ideal candidates must have prior banking experience and excellent communication skills, and this position is specifically for UAE Nationals. Responsibilities include supporting customer service agents and maintaining a high standard of customer support.

Qualifications

• Previous banking experience in a similar role.
• Knowledge of regulated financial services and banking industries.
• Detailed understanding of asset product.

Responsibilities

• Deliver excellent customer service in accordance with agreed standards.
• Ensure compliance with bank policies.
• Support customer service agents.

Skills

Good data processing skills

Good problem-solving skills

Excellent communication skills

Excellent decision-making skills

Job description

Overview

Role: Customer Services Support Officer

Location: Abu Dhabi

Role Purpose: Deliver Excellent customer service in accordance with agreed standards

Responsibilities

• Opening and closing applicant on time.
• Ensure proper implementation and follow up with timely.
• Prepare finance applications and obtain necessary approvals.
• Performed efficient troubleshooting of issues.
• Ensure TAT is adhered to and where possible exceed customer expectations
• Co-ordinate and liaise with other departments in a professional manner
• Participate in regular review and development meeting with key stakeholders
• Prepare and provide monthly report
• Keeping a record and details of actions taken
• Supporting customer service agents
• Provides technical help to colleagues if required.
• Ensure compliance with bank policies
• Perform other task specified by management.
• Ensure customer queries are resolved with agreed TAT
• Positive customer feedback
• Deliver professionalism when dealing other departments

Specialist Skills / Technical Knowledge

• Display flexibility in dealing with other team members
• Good data processing skills
• Good problem-solving skills
• Excellent communication skills
• Excellent Decision-making skills

Experience

• Previous banking experience in similar role
• Knowledge of regulated financial services and banking industries
• Detailed understanding of asset product
• In depth understanding of the internal process procedures and internal systems
• This position is for UAE Nationals only

Required Experience

Unclear Seniority