Customer Service Specialist

Al-Futtaim Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail group in Dubai is seeking a Customer Service Specialist to provide high-quality service and resolve customer issues effectively. Responsibilities include supervising daily operations and ensuring compliance with visual merchandising standards. The ideal candidate has at least three years of experience in retail and excellent communication skills. This position offers the opportunity to lead a team in a dynamic environment.

Qualifications

• Minimum of three years in experience in a similar role preferably from a Retail industry.
• Proven experience in customer service and problem-solving.

Responsibilities

• Provide professional and efficient customer service by addressing inquiries and resolving complaints.
• Collaborate with the Duty Manager to oversee daily department tasks.
• Ensure displays meet the company’s visual merchandising guidelines.

Skills

Customer interaction handling

Issue resolution techniques

Professional communication

Education

High School or Diploma equivalent

Job description

Customer Service Specialist Jobs in Dubai, UAE

What you will do

• Provide professional and efficient customer service by addressing inquiries and resolving complaints in a timely and effective manner.
• Act as the first point of contact for escalated customer concerns, ensuring that all issues are resolved to the customer’s satisfaction.
• Maintain a calm and positive attitude when handling difficult situations, demonstrating empathy and professionalism.

Supervise Daily Operations

• Collaborate with the Duty Manager to oversee daily department tasks.
• Coach and support the customer service team to meet performance goals.

Visual Merchandising Standards

• Ensure displays meet the company’s visual merchandising guidelines.
• Regularly check the store’s appearance to maintain high standards.

Cash Handling & Float Management

• Count and balance cash floats at the start and end of the day.
• Follow company policies to ensure accurate cash transactions.

Specialized Services Management

• Oversee services like Bra Fit, Suit Fit, and Barista to meet customer needs.
• Promote and ensure high-quality service in these specialized areas.

Required Skills to be successful

• Customer interaction handling
• Issue resolution techniques problems efficiently.
• Knowledge documentation
• Response accuracy and clarity
• Compliance awareness
• Report handling –
• Process improvement awareness enhancements.
• Basic troubleshooting.
• Professional communication tools us

Minimum Qualification and Knowledge

Education

High School or Diploma equivalent

Minimum Experience

• Minimum of three years in experience in a similar role preferably from a Retail industry.

Behavioral Competencies

• Customer Service Experience: Proven experience in customer service and problem-solving.
• Team Leadership: Ability to supervise and motivate a team effectively.
• Attention to Detail: Maintain high standards in visual merchandising and operations.
• Cash Handling Proficiency: Experience in managing cash floats and financial procedures.
• Specialized Service Knowledge: Familiarity with services like Bra Fit or Suit Fit.
• Strong Communication: Excellent verbal and written communication skills.