Customer Service Representative 07D25

TALENTMATE; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A staffing and recruitment agency is seeking a Customer Service Representative based in Abu Dhabi. This role involves answering inquiries, resolving issues, and ensuring customer satisfaction through various communication channels. The successful candidate will have excellent communication skills, a strong problem-solving ability, and experience in customer service. This full-time position offers the opportunity to directly impact customer loyalty and satisfaction while working in a dynamic environment.

Qualifications

• Proven experience in a customer service role, ideally in a similar industry.
• Strong problem-solving skills with the ability to handle difficult customers and situations.
• Ability to multitask and manage time effectively in a fast-paced environment.

Responsibilities

• Respond promptly and professionally to customer inquiries via various communication channels.
• Maintain a comprehensive understanding of company products and services for effective assistance.
• Resolve customer complaints by investigating issues and offering viable solutions.
• Identify and elevate complex or unresolved issues to senior support team members.

Skills

Excellent verbal communication

Excellent written communication

Problem-solving skills

Empathy

Time management

Education

High school diploma or equivalent

College degree

Tools

Customer Relationship Management (CRM) software

Job description

Job Description

A Customer Service Representative (CSR) plays a crucial role in enhancing customer satisfaction and loyalty by providing prompt, accurate, and efficient support. As the frontline of customer interaction, a CSR is responsible for answering inquiries, resolving issues, and providing information about products and services. This position involves interacting with customers through various channels, including phone, email, live chat, and social media. A successful candidate should excel in communication, problem-solving, and patience while having a strong commitment to customer‑centric standards. Our goal is to ensure a positive customer experience by adhering to company policies and guidelines, while always striving for excellence in support delivery.

Responsibilities

• Respond promptly and professionally to customer inquiries via various communication channels.
• Maintain a comprehensive understanding of company products and services for effective assistance.
• Accurately document customer interactions to ensure seamless and consistent support experiences.
• Resolve customer complaints by investigating issues and offering viable solutions.
• Coordinate with internal departments to ensure timely and accurate fulfillment of customer requests.
• Implement company protocols efficiently to maintain high‑quality customer service standards.
• Identify and elevate complex or unresolved issues to senior support team members.
• Update customer accounts and manage relevant information confidentially and accurately.
• Conduct follow‑up actions to ensure complete customer satisfaction and resolution.
• Continuously seek opportunities to improve customer service processes and outcomes.
• Participate in training sessions to stay updated with new products and service enhancements.
• Meet or exceed performance targets and key performance indicators set by management.

Requirements

• High school diploma or equivalent; a college degree is an advantage.
• Proven experience in a customer service role, ideally in a similar industry.
• Excellent verbal and written communication skills are required for effective interactions.
• Strong problem‑solving skills with the ability to handle difficult customers and situations.
• Proficiency in using Customer Relationship Management (CRM) software is preferred.
• Empathy and patience in dealing with a variety of customer types and issues.
• Ability to multitask and manage time effectively in a fast‑paced environment.

Job Details

Role Level: Mid‑Level

Work Type: Full‑Time

Country: United Arab Emirates

City: Abu Dhabi

Company Website: https://www.talentmate.com

Company Function: Customer Service

Company Industry: Recruitment & Staffing