Customer Service Representative

CYLKA CORPORATE SOCIAL RESPONSIBILITY L.L.C; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A customer service company in Dubai is seeking to hire a Customer Support Representative. This role involves maintaining a positive demeanor while assisting customers, responding promptly to inquiries, and resolving complaints efficiently. The ideal candidate should have a high school diploma and experience in customer support, along with strong computer skills and the ability to remain calm under pressure.

Qualifications

• Empathetic and professional attitude toward customers.
• Calm demeanor when handling stressed customers.
• Comfortable using computers for customer support tasks.

Responsibilities

• Maintain a positive attitude while interacting with customers.
• Respond promptly to inquiries and resolve complaints.
• Process customer orders and requests efficiently.

Skills

Empathy

Customer service

Calmness under stress

Computer literacy

Education

High school diploma or equivalent

Job description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.

Skills

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.