Customer Service Representative

Blossom Laundry; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A local laundry service in Dubai is seeking a skilled Customer Service Representative to manage customer calls and ensure a professional experience. The ideal candidate will assist with inquiries and complaints, maintaining high service standards. Requirements include a Bachelor's degree, excellent English, and Hindi proficiency. The role offers a salary of AED 2,500 – 3,500 and opportunities for career growth.

Benefits

Career growth opportunities

Supportive work environment

Qualifications

• Strong communication skills are necessary for handling inquiries.
• Prior experience in customer service or call centers is preferred.
• Ability to manage multiple tasks effectively.

Responsibilities

• Handle inbound and outbound customer calls and messages.
• Assist customers with inquiries and complaints.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills in English

Proficiency in Hindi

Strong problem-solving skills

Multitasking skills

Education

Bachelor's degree

Tools

MS Office

CRM systems

Job description

Overview

We are seeking a skilled and customer-focused Customer Service Representative for our laundry call centre in Dubai. The ideal candidate will handle customer inquiries, resolve complaints, and ensure a smooth and professional experience for our clients.

Key Responsibilities

• Handle inbound and outbound customer calls and messages in a professional manner.
• Assist customers with service inquiries, complaints, order tracking, and special requests.
• Maintain accurate records of customer interactions in the system.
• Communicate effectively with operations and delivery teams to resolve customer issues.
• Provide clear information about services, pricing, and policies.
• Ensure high standards of service quality and professionalism in every interaction.

What We Offer

• Salary: AED 2,500 – 3,500
• Career growth opportunities
• Supportive work environment

Location: Dubai

Requirements

• Bachelor’s degree (preferred).
• Excellent communication skills in English (mandatory for European clients).
• Proficiency in Hindi (mandatory).
• Prior experience in a call centre, customer service, or hospitality industry preferred.
• Strong problem-solving and multitasking skills.
• Ability to remain calm and professional under pressure.
• Basic computer knowledge (MS Office, CRM systems is a plus).