Customer Service Representative

POWER STAR MARKETING MANAGMENT LLC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading marketing management company in Dubai seeks a dedicated customer service representative to manage customer interactions and provide support. The role involves responding to inquiries, resolving complaints, and ensuring customer satisfaction. Ideal candidates should have proven experience in customer service, excellent communication skills, and the ability to handle stressful situations. Applicants should also be flexible to work in shifts. Competitive salary and work environment offered.

Qualifications

• Proven experience as a customer service representative or similar role.
• Ability to handle stressful situations and diffuse upset customers.
• Flexibility to work in shifts if required.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Resolve customer complaints in a professional manner.
• Maintain a positive and empathetic attitude toward customers.

Skills

Excellent communication

Problem-solving skills

Multitasking

Attention to detail

Computer literacy

Education

High school diploma

Degree in a relevant field

Tools

Customer service software

CRM tools

Job description

We’re seeking a dedicated customer service representative to manage customer interactions and provide support for our products and services. The ideal candidate will handle inquiries, resolve complaints, and ensure customer satisfaction.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints in a professional manner
• Process orders, returns, and exchanges
• Provide product and service information and guidance
• Document and update customer records based on interactions
• Follow up with customers to ensure their issues are resolved
• Collaborate with the team to improve customer service procedures
• Identify and elevate complex issues to the appropriate department
• Maintain a positive and empathetic attitude toward customers
• Stay updated on product knowledge and company policies

Qualifications and Skills

• Proven experience as a customer service representative or similar role
• Excellent communication and interpersonal skills
• Ability to handle stressful situations and diffuse upset customers
• Proficient in using customer service software and CRM tools
• Strong problem‑solving skills
• Ability to multitask and manage time effectively
• Attention to detail and accuracy
• High school diploma or equivalent; a degree in a relevant field is a plus
• Flexibility to work in shifts if required
• Good typing skills and computer literacy