Customer Service Officer – UAE Emiratized, Growth & Impact

First Abu Dhabi Bank (FAB); Abu Dhabi; On-site; AED 70,000 - 100,000; Full time

Job summary

A leading bank in the UAE is seeking a dedicated Officer - Customer Service to provide exceptional support to customers. The ideal candidate will possess strong communication skills in both Arabic and English, with a customer-oriented mindset. This Emiritized role requires a bachelor's degree and a passion for delivering quality service. Join us to unlock new possibilities and make a lasting impact.

Qualifications

• 1-2 years of previous experience in customer service or a related field.
• In-depth knowledge of UAE culture and business practices.
• Flexibility to work in shifts including weekends and holidays.

Responsibilities

• Achieve sales targets.
• Serve as the primary point of contact for customer inquiries.
• Resolve customer issues in a timely manner.

Skills

Strong verbal and written communication skills in Arabic and English

Excellent problem-solving abilities

Customer-oriented mindset

Proficiency in customer service software and CRM systems

Strong time management and organizational skills

Education

Bachelor's degree

Tools

CRM systems

Job description

A leading bank in the UAE is seeking a dedicated Officer - Customer Service to provide exceptional support to customers. The ideal candidate will possess strong communication skills in both Arabic and English, with a customer-oriented mindset. This Emiritized role requires a bachelor's degree and a passion for delivering quality service. Join us to unlock new possibilities and make a lasting impact.