Customer Service Officer

Al QANA; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading customer service firm in the UAE seeks a Customer Service Officer to handle customer inquiries and promote services across various locations including Dubai and Abu Dhabi. The ideal candidate is a native Arabic speaker fluent in English, with strong communication skills and experience in customer service. Responsibilities include managing customer transactions, preparing quotations, and providing exceptional support. A Bachelor's degree is required for certain roles, with a preference for female candidates.

Qualifications

• 0-2 years experience required for general roles.
• 0-5 years experience for VFS Global.
• 0-6 years experience for UAE National Only positions.
• Bachelor’s degree required for certain roles.

Responsibilities

• Sell and cross-sell asset and liability products.
• Prepare and recommend loan applications.
• Manage customer communication and ensure high service standards.
• Act as liaison between different stakeholders.
• Handle visa applications and maintain data accuracy.
• Manage customer transactions and ensure service quality.
• Assist with flight bookings and support.
• Resolve complaints and technical issues for customers.

Skills

Fluent in Arabic

Fluent in English

Strong communication skills

Customer service experience

Quotation preparation

Proficiency in Excel

Problem-solving skills

Education

Bachelor's degree

Tools

Amadeus

CRM systems

Job description

Customer Service Officer (UAE)

Handle customer inquiries, promote services, maintain records, resolve complaints. Requires Arabic and English fluency, strong communication, and customer service experience.

Key Responsibilities

• Actively sell and cross-sell asset and liability products to new and existing customers.
• Prepare, assess, and recommend loan applications and maintenance—maintain compliance with operational standards.
• Manage end-to-end customer communication processes to ensure high service standards.
• Act as a key liaison between Relationship Managers, branches, and clients.
• Provide feedback on customer issues, assist in onboarding, and meet performance metrics.
• Facilitate visa application processes, handle customer queries, and ensure data accuracy.
• Provide exceptional food and beverage service, assist guests with transactions, and maintain cleanliness.
• Process customer transactions, engage professionally, maintain checkout area, and handle cash securely.
• Female candidates preferred with strong quotation preparation, Excel skills, and excellent communication to handle inquiries and coordinate with teams.
• Seeking native Arabic speaker for customer service role—resolve complaints and ensure satisfaction with strong communication and problem‑solving skills.
• Manage flight bookings and customer support using Amadeus and CRM systems.
• Monitor station operations—deliver customer service, provide information, and assist passengers.
• Handle inbound and outbound calls, resolve customer complaints, maintain records, and assist with upselling.
• Prepare competitive quotations, manage requests, and maintain databases—requires Bachelor’s degree and strong communication skills.
• Assist customers with orders, provide excellent service, and handle inquiries in Arabic and English.
• Provide exceptional customer service by guiding clients and ensuring seamless connections.
• Manage technical issues for customers through various channels, provide advanced support, and maintain documentation.
• Resolve queries, perform contract administration, and ensure compliance with standards.

Qualifications

• 0 – 2 Years Experience (Fula Trading LLC)
• 0 – 5 Years Experience (VFS Global)
• 0 – 6 Years Experience (VFS Global – UAE National Only)
• Bachelor’s degree required for certain roles.

Location

• Dubai – United Arab Emirates (UAE)
• Abu Dhabi – United Arab Emirates (UAE)
• Sharjah – United Arab Emirates (UAE)

Employer Overview

Imtiaz Real Estate Investment & Development LLC, NMC ASSETCO LIMITED, Reportage Real Estate, Sharaf Investment L.L.C, Teleperformance Global Services FZ-LLC.