Customer Service Executive

Confidential Company; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Customer Care Associates to join their Dubai team. This role is perfect for individuals who thrive in customer service and possess excellent communication skills. You will be responsible for addressing customer inquiries, troubleshooting issues, and ensuring a high level of professionalism. The company offers comprehensive benefits including food, accommodation, visa, and transportation, along with competitive salaries and growth opportunities. If you are passionate about helping customers and want to be part of a dynamic team, this is the opportunity for you!

Benefits

Food provided

Accommodation provided

Visa provided

Transportation provided

Annual leave as per company policy

Competitive salary

Growth opportunities

Qualifications

• 1+ year of experience in customer service or related field.
• Strong problem-solving and communication skills are essential.

Responsibilities

• Handle customer inquiries and provide effective solutions.
• Maintain professionalism while interacting with customers.
• Collaborate with internal teams to ensure customer satisfaction.

Skills

Customer Service

Communication Skills

Problem-Solving

Fluency in Hindi

Fluency in Kannada

Fluency in Telugu

Education

High School Diploma

Job description

Vacancy

Job Description

Job Title: Customer Care Associate
Location: Dubai, UAE

We are hiring Customer Care Associates for our Dubai operations. If you have a passion for customer service and possess excellent communication skills, we invite you to apply!

Job Responsibilities:

1. Handle customer inquiries and provide effective solutions in a timely manner.
2. Troubleshoot issues and offer resolutions related to company products and services.
3. Maintain a high level of professionalism while interacting with customers.
4. Process and document customer requests and escalate unresolved issues when necessary.
5. Assist customers in understanding the products, services, and policies.
6. Collaborate with internal teams to ensure customer satisfaction.
7. Maintain accurate records of customer interactions.
8. Provide support through multiple communication channels including calls, emails, and chat.

Requirements:

1. Minimum 1 year of experience in customer service or a related field.
2. Fluency in Hindi is required.
3. Knowledge of Kannada and Telugu is an added advantage.
4. Strong problem-solving and troubleshooting skills.
5. Excellent verbal and written communication abilities.
6. Ability to work in a fast-paced environment and manage customer concerns effectively.
7. Candidates must hold a valid passport.

Benefits:

1. Food, accommodation, visa, and transportation provided by the company.
2. Annual leave as per company policy.
3. Competitive salary and growth opportunities.