Customer Service Coordinator

Southwest Income Tax Accunting; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A prominent UAE-based company is looking for a Customer Service Coordinator to manage daily client communications and ensure a high level of customer satisfaction. Responsibilities include coordinating customer requests, resolving complaints, and preparing reports for management. The ideal candidate is fluent in Arabic and English, has at least one year of relevant experience, and possesses strong organizational skills. This role offers competitive salaries, professional training, and career development opportunities.

Benefits

Competitive salaries

Career development opportunities

Professional training

Performance incentives

Qualifications

• Minimum of one year experience in customer service or administrative coordination.
• Ability to manage time and work effectively in a fast-paced environment.

Responsibilities

• Organize daily communication with clients.
• Coordinate customer requests from start to finish.
• Monitor customer complaints and ensure resolution.

Skills

Fluency in Arabic

Good command of English

Strong communication skills

Organizational skills

Ability to multitask

Education

High school diploma

Diploma or bachelor’s degree in Business Administration

Job description

Overview

Job Announcement – Customer Service Coordinator

Our company is seeking to hire a Customer Service Coordinator who demonstrates high efficiency and professionalism. The role is responsible for organizing and managing daily communication with clients, ensuring the delivery of a consistent and professional service experience that reflects the company’s identity and approved operational standards, while contributing to increased customer satisfaction and business continuity.

Responsibilities

• Organize and manage daily communication channels with clients in a highly professional manner.
• Coordinate and follow up on customer requests from initial receipt through final closure, ensuring accuracy and adherence to timelines.
• Accurately record and update customer data and all interactions within the company’s approved systems.
• Monitor customer complaints and feedback, escalate when necessary, and ensure resolution in accordance with company procedures and service quality standards.
• Maintain continuous coordination with Sales, Operations, and Management departments to efficiently meet customer requirements.
• Provide necessary support to the Sales team by scheduling appointments, following up with clients, and updating request statuses.
• Contribute to improving customer service procedures by analyzing recurring feedback and proposing practical, actionable solutions.
• Fully comply with company policies, management instructions, and professional confidentiality standards.
• Prepare periodic reports on service levels, number of requests, and improvement areas, and submit them to direct management.
• Represent the company in a professional manner that reflects corporate values and a high level of professional discipline in all interactions.

Benefits

• Competitive salaries and attractive compensation packages.
• A genuine career opportunity within a structured and growing company in the UAE market.
• Professional training and development to enhance job-related skills.
• A supportive work environment offering stability and career advancement opportunities.
• Performance- and commitment-based incentives.

Required Qualifications and Experience

• Minimum of a high school diploma; candidates holding a diploma or bachelor’s degree in Business Administration or a related field are preferred.
• At least one year of experience in customer service, call center operations, or administrative coordination (preferably within the UAE).
• Full fluency in Arabic, with a good command of English (spoken and written).
• Ability to work effectively within a team and handle pressure in a fast-paced work environment.
• Strong communication and organizational skills, with the ability to manage time and multitask efficiently.