Customer Service Agent UAE Nationals only

Johnson Controls; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading global company in Dubai seeks a dedicated Customer Service professional to provide exceptional service to customers. The role requires strong communication skills, proficiency in MS Office, and a collaborative team spirit. A high school diploma and a focus on customer orientation are essential. As a UAE National, you’ll have unique opportunities for growth in a supportive environment that values local talent.

Qualifications

• Fluent in English with strong communication skills.
• Proficient in MS Office at an intermediate level.
• Experience in customer service is an advantage.

Responsibilities

• Provide exceptional customer service for internal and external customers.
• Process customer purchase orders and create sales orders.
• Act as the primary contact for customers, ensuring their needs are met.

Skills

Customer service orientation

Attention to detail

Team collaboration

Communication skills

Fluent in English

Education

High school diploma or higher

Tools

MS Office

Job description

What you will do

• Provide exceptional customer service for both internal and external customers.
• Assist with all types of requests from customers, including order bookings, complaint handling, and solution support.
• Secure the best supply solutions tailored to meet customer needs.
• Collaborate closely with sales, logistics, finance, and other stakeholders within JCI to ensure smooth daily operations.
• Continuously improve internal processes and enhance the daily experience of customers.

How you will do it

Order Procedure

• Process customer purchase orders and create sales orders.
• Work in partnership with sales representatives.
• Act as the primary contact for customers, identifying their needs and nurturing strong relationships.
• Ensure the best supply solutions are provided to customers.

Order Requisitions (for specific business units only)

• Deliver transport-related instructions and other relevant information.
• Serve as the main point of contact for customers throughout the claims process.

What you can learn

• A variety of soft skills related to customer service.
• Master communication techniques.
• Excel mentored training sessions.
• Opportunities for personal and professional development through our programs.

What we look for

• High school diploma or higher.
• Fluent in English.
• Proficient in MS Office (intermediate level).
• Strong customer orientation with keen attention to detail.
• A collaborative team player.
• Previous experience in customer service is an advantage.

Join us at JCI and be a part of a dynamic team where your skills and contributions matter! As a UAE National you will have unique opportunities to grow and develop your career in a supportive environment that values local talent.

Required Experience

Unclear Seniority