Customer Service Agent

Gulf Express Logistics; Dubai; On-site; AED 60,000 - 120,000; Full time

Job description

Overview

Lead cross-functional teams in project management, ensuring timely deliverables, risk assessments, and stakeholder communication with a focus on customer services.

Interact with customers to provide information, resolve complaints, and enhance service experience while managing inbound calls and ensuring customer satisfaction.

Monitor station operations, deliver customer service, provide information, assist passengers, and ensure compliance with guidelines and safety standards.

Open Positions

• Customer Service Agent - Dubai Metro (Only UAE National) — Confidential Company — 0 - 1 Year — Dubai - United Arab Emirates (UAE)
• Female Customer Service Agent — A2Z Travel And Tourism — 2 - 5 Years — Abu Dhabi - United Arab Emirates (UAE)
• Customer Service Executive — Findr — 3 - 8 Years — Dubai - United Arab Emirates (UAE)

Responsibilities (general)

• Monitor operations, deliver customer service, provide information, assist customers, and ensure compliance with policies and safety standards.
• Manage inquiries across channels, resolve issues, and maintain high levels of customer satisfaction.
• Utilize CRM and related systems to document interactions, create tickets, and maintain reports.
• Coordinate with internal teams to support customer onboarding, scheduling, and service delivery.

Qualifications and Skills (typical)

• Strong communication skills and multitasking ability.
• Experience in customer service, with preference for roles in hospitality, aviation, or transportation sectors.
• Proficiency with CRM software and standard office tools (e.g., Excel).
• Ability to work in fast-paced environments and collaborate across teams.

Note: This description consolidates multiple posted roles and retains original job references and requirements where specified. No additional duties have been added beyond those indicated in the source text.