Customer Relationship Officer - Buffer

ADIB Group; Abu Dhabi Emirate; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Al Ain is seeking a Customer Relationship Officer to manage service delivery and enhance customer relations. This role involves handling inquiries related to deposit accounts, promoting financial products, and ensuring compliance with banking policies. Candidates should have a thorough understanding of banking practices and excellent sales skills. The position requires delivering quality service while upholding the institution's image.

Qualifications

• Broad knowledge of financial products and services.
• Thorough knowledge of retail credit and operational policies.

Responsibilities

• Manage product and service functions to ensure delivery of quality service.
• Handle inquiries related to deposit and finance accounts.
• Sell and cross-sell products while promoting the company’s image.
• Support CRM with monthly budget preparations.

Skills

Sales skills

Management Information skills

Training skills

Knowledge of UAE banking practices

Job description

Description

Role : Customer Relationship Officer- Buffer

Location : Al Ain

Role Purpose : Managing products and service function to ensure the delivery of quality service to customers while projecting the warm image of ADIB maintenance of operational controls and continuous improvement in financial services and operational service efficiency

Key Accountabilities of the role

Responsibilities

• Deposit account documentation.
• Handle inquiries related to deposit accounts. Opening and closing of deposit accounts ensure proper completion of forms observe KYC policies and CB instructions.
• Finance account documentation.
• Handle inquiries related to finance and covered cards proper maintenance of customer files prepare finance applications and obtain necessary approvals input of data in the system ensure proper completion of forms.
• Sales-Management of service delivery.
• Sell and cross sell ADIBs products and promote ADIBs image
• Staff Management and coordination.
• Management of subordinates plan their trainingand appraisal.
• Perform other task specified by Management.

Results Required

• Achieving Monthly Budget -Provide support to CRM to prepare the comments for budget variance on achievement of branch sale of financial product targets.
• Continuous Improvement Assist CRM toRecommend workflow changes leading to process improvements to the branch manager at least once a year
• Internal Audit & ICD Comments -Provide support to CRM in preparing detailed responses to internal audit and ICD comments relating financial products and financial customer services.
• Compliance of policies & procedures Comply and perform Key operational controls as required in ADIBs polices & procedures in day to day operations.

Specialist Skills / Technical Knowledge Required for this role:

• Broad knowledge of ADIBs Retail Banking financial products & services
• Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• General awareness of competitors in the local market
• Fair knowledge of service standardsTraining skills
• Sales skills
• Management Information skills

Required Experience:

Unclear Seniority