Customer Relationship Officer

ADIB Group; Fujairah; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading financial institution in Abu Dhabi is seeking a Customer Relationship Officer responsible for managing banking products and ensuring quality service delivery to customers. The ideal candidate should possess broad knowledge of retail banking products, with skills in sales and management information systems. The role includes handling customer inquiries, managing documentation, and overseeing training for staff. Candidates should be familiar with UAE banking practices and regulatory standards.

Qualifications

• Experience in handling deposit and finance account inquiries.
• Knowledge of KYC policies and UAE banking regulations.
• Familiarity with Anti-Money Laundering regulations.

Responsibilities

• Manage documentation for deposit and finance accounts.
• Sell and cross-sell banking products.
• Oversee staff and contribute to their training and appraisal.

Skills

Broad knowledge of retail banking products

Sales skills

Management Information skills

Computer skills

Job description

Overview

Role: Customer Relationship Officer
Location: Abu Dhabi
Role Purpose: Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers while projecting the warm image of ADIB maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Responsibilities

• Deposit account documentation. Handle inquiries related to deposit accounts. Opening and closing of deposit accounts ensure proper completion of forms observe KYC policies and CB instructions.
• Finance account documentation. Handle inquiries related to finance and covered cards; proper maintenance of customer files; prepare finance applications and obtain necessary approvals; input of data in the system; ensure proper completion of forms.
• Sales-Management of service delivery. Sell and cross sell ADIBs products and promote ADIBs image.
• Staff Management and coordination. Management of subordinates; plan their training and appraisal.
• Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role

• Broad knowledge of ADIBs Retail Banking financial products & services
• Thorough knowledge of ADIBs Retail Credit & Operational Policies & Procedures
• Good Knowledge of UAE banking practices regulations & risks
• Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
• General awareness of competitors in the local market
• Fair knowledge of service standards
• Training skills
• Sales skills
• Management Information skills
• Computer skills

Required Experience:

Unclear Seniority