Customer Relationship Officer

Arab Bank; Dubai; On-site; AED 120,000 - 150,000; Full time

Job summary

A leading financial institution in Dubai seeks a professional to market bank products and provide high-quality service to customers. You will develop customer relationships, ensure satisfaction, and manage inquiries concerning accounts and services. Candidates must have a Bachelor's degree in business administration or finance and a minimum of 3 years of experience in banking or finance. Strong sales orientation and English communication skills are required. This role offers a diverse and inclusive work environment.

Benefits

Inclusive work environment

Continuous learning opportunities

Qualifications

• Minimum 3 years experience in banking or finance.
• Strong awareness of bank's products and regulations.
• Minimum level 3 in English according to AB classification.

Responsibilities

• Marketing bank’s products and services to increase customer base.
• Providing high-quality service that meets customer requirements.
• Developing customer relationships and implementing KYC principles.
• Identifying and fulfilling customer needs with suitable products.
• Handling customer inquiries professionally to ensure satisfaction.

Skills

Sales orientation

Customer service

Communication in English

Education

Bachelor's degree in business administration or finance

Job description

Accountabilities and Key Roles:

• Marketing bank’s products and services through direct and cross selling to achieve branch goals and increase customer base and revenue .
• Providing professional, and high quality service that meet customers’ requirements and exceeds their expectations.
• Developing the relationship with customers, and ensuring that customers profiles are updated (through implementing the KYC principle – Know Your Customers).
• Identify customer needs and fulfilling it with proper bank’s products or services.
• Handle customers requests/inquiries related to their accounts ,products & services in a professional manner & serving all customers regardless of segment up to the level of their full satisfaction.
• Promote & sell bank products/services to achieve the yearly set targets .
• Migrate customers to various channels ( PB ,IB, ATM, cheque deposit box, SMS)
• Ensure that brochures are up to date and in place
• Carry/handle efficiently custody items , keys as per custodian matrix and relevant P&P
• Adhere to Branch Operating Model .
• Carry out any task requested by BM.

Job Requirements:

Education:

Minimum Bachelor degree in business administration or finance.

Experience:

Minimum 3 years experience in banking or finance.

Competencies:

• Minimum level 3 in English according to AB classification.
• Full awareness of bank’s products, services, rules & regulations.
• Strong orientation for sales and services.

What We Offer at Arab Bank

At Arab Bank, we offer a purpose-driven and inclusive environment where innovation, continuous learning, and employee wellbeing are at the core. We are proud to welcome individuals of all generations, genders, and backgrounds, valuing the diverse perspectives that strengthen our culture and contribute to our success.