Customer Relationship Management Executive (CRM Executive) - GWM Division

Saeed & Mohammed Al Naboodah Group; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading automotive company in Dubai is seeking a professional for customer engagement in their fleet Aftersales business. The role involves acting as a point of contact for B2B customers, addressing queries, and ensuring operational updates. A bachelor’s degree and a minimum of 2 years in automotive customer engagement are required. Excellent English skills and proficiency in MS Office are essential, while knowledge of Arabic is advantageous. This position offers a dynamic work environment focused on customer retention.

Qualifications

• Minimum 2 years of experience in automotive customer engagement centres.

Responsibilities

• Engage in sales pitch for new/existing customers through Telephone/Email.
• Attend Customer Queries and follow up with concerned stakeholders.
• Build a strong relationship with customer in terms of trust and high confidence.
• Follow up with Finance & Monthly Invoice submission to customers.
• Monitor workflows daily and update customer on vehicle status.
• Coordinate with suppliers and operations for delivery.
• Act as a bridge between sales/back-office teams & customers.
• Comply with local laws and client’s QHSEMS requirements.
• Gather market intelligence data.

Skills

Fluent in English

Arabic

Excellent MS office/data analytical skills

Team player

Willingness to learn

Education

Bachelor’s degree in any stream

Job description

Purpose of the Job

To ensure Single point of contact between B2B Customer and Operations by offering operational updates, time bound deliverables by coordinating with different stake holders to ensure highest customer retention in fleet Aftersales business.

Job Accountabilities

• Engage in sales pitch for new/existing customers through Telephone/Email.
• Attend Customer Queries and follow up with concerned stakeholders till closure of the concern.
• Build a strong relationship with customer in terms of trust and high confidence.
• Follow up with Finance & Monthly Invoice submission to customers.
• Monitor the workflows on daily basis and update customer on vehicle ready status.
• Responsible for ensuring proper coordination with suppliers and operations for delivery of product/equipment to end customers.
• Be a bridge between sales/back-office teams & customers.
• Comply and implement the local laws and client’s requirements related to QHSEMS aspects at workplace, as per the bestowed authority and responsibility.
• Carries out any additional tasks assigned (in line with qualifications and ability) by line manager.
• Gather market intelligence data through online platforms.

Qualification and Education

Bachelor’s degree in any stream

Experience

Minimum 2years of experience in automotive customer engagement centres

Knowledge & Skills

• Fluent in English; Arabic an advantage.
• Excellent MS office/data analytical skills
• Team player and willing to learn.