Customer Relations Executive

IDEMIA; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology service provider seeks a candidate for a role focused on customer contract execution and ensuring customer satisfaction through effective contract delivery. Responsibilities include managing customer relationships, handling inquiries, and overseeing the sales order process. The ideal candidate should have experience in customer service, possess strong communication skills, and be able to manage multiple accounts effectively.

Qualifications

• Experience in managing customer relationships and satisfaction.
• Proficient in contract execution and sales order processes.
• Strong communication skills for handling customer inquiries.

Responsibilities

• Owns the first level customer relationship for all BAU activities.
• Coordinates contract execution ensuring customer satisfaction.
• Manages the end-to-end Sales Order Process.

Job description

Purpose

This role executes the customer contract, works internally and externally to maximize customer satisfaction through effective contract delivery and promotes revenue generation and profitability

Key Missions

• Owns the first level customer relationship for all BAU (Business As Usual) activities, including incoming requests and enquiries
• Coordinates contract execution with all relevant stakeholders in order to ensure high level of customer satisfaction
• Manages the end-to-end Sales Order Process for all customer order activities, including stock management, quoting and invoicing
• Supports regulatory customer and internal compliance requirements
• Manages customer queries and complaints to a satisfactory resolution
• Supports Account Manager in relation to contract delivery
• Supports internal requirements in relation to service delivery
• Manages multiple small-medium size or complexity customer accounts with minimal support
• Handles customer service inquiries, requests and problems directly, through a variety of mediums and also face to face, able to manage these effectively
• Uses internal tools and systems effectively