Customer Experience & Resolution Specialist

Concentrix; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading company is seeking a Customer Service Advisor in Abu Dhabi to interface with customers through calls and online channels. The role involves providing support and resolving product-related issues while maintaining high service standards. Ideal candidates should have a high school diploma and possess strong customer service skills. This position offers an opportunity to develop communication and problem-solving abilities in a dynamic environment.

Qualifications

• High school diploma with three to six months of relevant experience preferred.
• Strong computer navigation skills and PC Knowledge.
• Ability to effectively communicate, both written and verbally.

Responsibilities

• Ensure service delivered meets Key Performance Indicators.
• Clarify customer requirements and provide resolution.
• Engage with customers in a professional and courteous manner.

Skills

Customer Service Orientation

Communication

Attention to Detail

Multi-tasking

Education

High school diploma

Job description

A leading company is seeking a Customer Service Advisor in Abu Dhabi to interface with customers through calls and online channels. The role involves providing support and resolving product-related issues while maintaining high service standards. Ideal candidates should have a high school diploma and possess strong customer service skills. This position offers an opportunity to develop communication and problem-solving abilities in a dynamic environment.