Customer Experience and Growth Intern

Stranger Soccer; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A rapidly expanding sports-tech company in Dubai is seeking a key team member to host football games and improve player experiences. Responsibilities include coordinating logistics, ensuring a safe game environment, and enhancing operations based on feedback. The ideal candidate should be passionate about football and possess skills in customer service and event management. This role offers hands-on experience in a consumer-facing sports business and opportunities for growth within an innovative organization.

Qualifications

• Must be based in Dubai or Abu Dhabi, with availability to attend games.
• Hospitality or sports management experience is a plus.
• Positive, proactive attitude and comfortable leading groups.

Responsibilities

• Serve as an Official Host for selected football games weekly across Dubai.
• Ensure players have a smooth, fun, and safe game experience.
• Assist with scheduling, logistics coordination, and venue communication.
• Collect player feedback to continuously improve the experience.

Skills

Strong interest in football

Customer service

Event management

Job description

Calling all truly AWESOME people!

About Stranger Soccer

Stranger Soccer (www.strangersoccer.com) is a Singapore-based company experiencing explosive growth. In a few short years, after launching a revolutionary platform and Mobile App for on-demand football, the company has amassed over 50,000 registered users playing hundreds of games a week. It has solved the problem that football is the world's #1 sport, but is difficult for an individual to play. Stranger Soccer makes it as easy as going to the gym or for a jog. Browse. Book a slot. Show up and play. Today, it is the #1 way people play football and futsal in Singapore, and is rapidly expanding internationally via a license partner model, with locations in Australia, India, USA, UAE, and South Africa.

Role and Responsibilities

he selected candidate(s) will be a key member of a small team working at Stranger Soccer UAE, carrying out various initiatives related to game hosting, player experience, community engagement, and growth of the local football network. The position will work closely with the UAE Business Owner and willinterfacewithkey staff across the organization, as well as customers and other stakeholders. The company is committed to growing and developing talent, providing opportunities to take on increasing levels of responsibility as Stranger Soccer expands its international presence.

Key Responsibilities

1. Game Hosting & Customer Experience

• Serve as anOfficial Hostfor selected football games weekly across Dubai and/or Abu Dhabi
• Ensure players have a smooth, fun, and safe game experience
• Represent the Stranger Soccer brand on the ground
• Collect player feedback to continuously improve the experience

2. Daily Operations Support

• Assistwith scheduling,logisticscoordination, and venue communication
• Support marketing, customer service, and game operations tasks
• Help onboardnew playersand respond to inquiries
• Assistin recruiting, screening, and onboarding new Official Hosts
• Support scheduling and ensure proper venue coverage

3. Operations Improvement

• Identifyinefficiencies in booking, hosting, or player engagement processes
• Propose actionable solutions to streamline operations and improve consistency
• Analyse feedback and trends to recommend operational enhancements

4. Game Experience Development

• Observe games and recommend enhancements (format tweaks, warm‑ups, engagement activities, post‑game processes)
• Research best practices from sports, fitness, and hospitality industries to elevate the UAE experience

5. Growth & Expansion Initiatives

• Contribute ideas andmini-projectsto increase player acquisition and retention
• Assistin researching football communities, universities, corporates, and potential partners in Dubai & Abu Dhabi
• Support promotional events, community activations, and social content

6. Cross-Functional Exposure

• Collaborate with theUAE Business Ownerand Singapore HQ team
• Gain insight into how a fast-growing sports-tech brand expands internationally

What You Will Gain

• Hands‑on experience in running a real, consumer‑facing sports business
• Confidence in hosting and leading player groups
• Operational, customer service, and growth marketing exposure
• Insights into brand expansion in international markets
• Opportunities to contribute ideas that directlyimpactthe UAE business
• Positive, proactive “can-do” attitude
• Comfortable interacting with customers and leading groups
• Strong interest in football (required)
• Hospitality, events, or sports management experience is a plus
• Must be based in Dubai or Abu Dhabi, with availability to attend games in either city
• Hospitality experience a PLUS

To apply, please send resume to [e-mail]