Customer Data Quality Officer

confidential; Sharjah; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading firm in data management seeks a candidate to maintain data quality standards and coordinate with business users. Responsibilities include conducting training for new applications like CRM/DBS/BI Products, supporting business users, and ensuring issues are reported and documented. The ideal candidate should have a Bachelor's degree and 3 to 5 years of IT experience. Expertise in Excel and strong communication skills are essential. This role is based in Sharjah, United Arab Emirates.

Qualifications

• Bachelor's degree required.
• 3 to 5 years experience in IT preferred.

Responsibilities

• Coordinate with business users for data quality issues.
• Participate in User Acceptance testing.
• Conduct Business User Training for new applications.
• Provide Level 1 Support for Business Users.
• Report and document Technical Issues.

Skills

Excellent communication

IT organizational skills

Data entry skills

Data auditing capabilities

Expert in Excel

Education

Bachelor’s degree

Tools

Microsoft Office

CRM

Job description

Job Purpose

• Coordinate with business users for solving identified data quality issues.
• Participate in User Acceptance testing.
• Conduct business users training for New application.

Key Responsibilities

• To maintain high data quality standard across system by identifying issues and coordinating with business users for reporting and for corrective action.
• Participate in user acceptance testing for new business solution and working closely with business users for fast and comprehensive acceptance testing
• Conduct Business User Training for new application mainly for CRM/DBS/BI Products such as Salesforce, Tableau, DBS etc
• Provide Level 1 Support for Business Users
• Reporting and documenting Technical Issues

Job Complexity

• Excellent communication and IT organizational skill is required
• Candidate must be expert in using excel and familiar with excel formulas
• Candidate should have data entry skills and data auditing capabilities

Skills

Qualifications & Experience

• A Bachelor’s degree
• Over 3 to 5 years preferably with IT back ground

Preferred training & certifications

• Microsoft Office
• CRM