Customer Care Representative

FedEx KSA; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

A leading logistics company in Dubai is seeking customer support professionals. The role involves handling various operational tasks such as account creation, complaint resolution, and service recovery. Applicants must be UAE nationals with at least 1 year of experience and possess interpersonal, communication, and problem-solving skills. This position offers a unique opportunity to build a rewarding career in a dynamic environment.

Qualifications

• High School diploma or equivalent required.
• At least 1 year of relevant experience in customer support.

Responsibilities

• Provide customer support for various inquiries.
• Handle hub operations including account creation.
• Manage bookings and complaints efficiently.

Skills

Interpersonal Skills

Written & Verbal Communication Skills

Team Working Skills

Microsoft Office & PC Skills

Problem Solving Skills

Education

High School/Diploma

Job description

Job description

• Interpersonal Skills
• Written & Verbal Communication Skills
• Team Working Skills
• Microsoft Office & PC Skills
• Problem Solving Skills

Responsibilities

• Customer Support
• Hub Operations
• Account Creation
• Basic Process Onboarding
• Bookings
• Inquiry
• Providing Quotes
• Complaint Handling
• Issue Resolution
• Case Management
• Service Recovery
• Pro‑active Prevention
• Claims Handling
• Escalated Issue Resolution
• Enquiry
• Enquiries (Ad Hoc)
• Basic Complaint Handling
• Basic Issue Resolution

Minimum qualification

High School/Diploma

Nationality

UAE National Only

Years of experience

at least 1 year