Customer Care Operations Lead

Majid Al Futtaim; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading retail company in Dubai is seeking an Associate Manager to deliver high-quality capacity management and operational support to Customer Care Representatives. This role requires excellent customer service skills and a strong focus on managing both online and offline customer interactions. The ideal candidate will drive service innovation and maintain exceptional standards while optimizing costs. This position supports a customer care operation that runs 12 hours a day, across multiple languages.

Qualifications

• Strong people-focused approach
• Excellent customer service skills
• Ability to manage online and offline interactions

Responsibilities

• Deliver high-quality capacity management and operational support to Customer Care Representatives.
• Oversee all customer interactions and manage inquiries and preferences.
• Drive service innovation to maintain exceptional customer experience standards.

Job description

A leading retail company in Dubai is seeking an Associate Manager to deliver high-quality capacity management and operational support to Customer Care Representatives. This role requires excellent customer service skills and a strong focus on managing both online and offline customer interactions. The ideal candidate will drive service innovation and maintain exceptional standards while optimizing costs. This position supports a customer care operation that runs 12 hours a day, across multiple languages.