Customer Care Officer

MAJID AL FUTTAIM; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A regional market leader in creating memorable customer experiences is seeking Customer Care Representatives in Dubai. The role involves handling inquiries across multiple channels, resolving issues, and ensuring customer satisfaction. Ideal candidates should demonstrate proven customer service experience, possess strong communication skills in both English and Arabic, and effectively manage high-pressure situations. If you're excited about a dynamic work environment, this opportunity is for you.

Benefits

Friendly work environment

Diverse colleagues

Growth opportunity within a leading company

Qualifications

• Demonstrated experience in customer service roles.
• Strong communication skills in English and Arabic.
• Ability to resolve issues with professionalism.

Responsibilities

• Handle customer inquiries via walk-in, phone, and email channels.
• Document all customer interactions using CRM systems.
• Collaborate with internal teams for a consistent customer experience.

Skills

Customer service experience

Strong verbal and written communication skills in English and Arabic

Problem-solving skills

Confident use of CRM and e-commerce systems

Ability to handle high-pressure situations

Tools

CRM platforms

Customer service tools

Job description

ROLE SUMMARY

Customer Care Representatives handle customer inquiries across multiple channels, resolve issues, process transactions, and maintain accurate records while ensuring a positive and professional experience. They collaborate with internal teams, upscale recurring issues, and consistently meet service performance metrics to support high customer satisfaction.

ROLE PROFILE

• Handle customer inquiries across walk‑in, phone, and email channels with professionalism and timely responses.
• Provide clear and accurate details about products, services, pricing, and company policies.
• Resolve customer issues by identifying root causes and offering effective solutions.
• Manage orders, returns, and exchanges while ensuring compliance with company guidelines.
• Document all customer interactions and cases using CRM and related support systems.
• Conduct follow‑ups to confirm issue resolution and maintain customer satisfaction.
• Flag recurring issues or service challenges to relevant departments for action.
• Work collaboratively with internal teams to ensure a smooth and consistent customer experience.

REQUIREMENTS

• Confidently use CRM and e‑commerce systems to document all customer interactions accurately while maintaining strict data security and confidentiality.
• Adhere to all internal processes and procedures to ensure consistent and compliant operations.
• Collaborate effectively with internal teams to quickly resolve issues related to orders, returns, and overall customer experience.
• Demonstrate proven customer service experience with strong verbal and written communication skills in both English and Arabic.
• Handle high‑pressure situations with professionalism, using strong problem‑solving and conflict‑resolution abilities.
• Utilize customer service tools and CRM platforms efficiently, supported by digital savviness and solid knowledge of retail and e‑commerce.

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and is excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.