CRM Dynamics Techno Functional Role

Nagarro; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A technology consultancy in Abu Dhabi is looking for a Microsoft Dynamics CRM Techno Functional Consultant with at least 6 years of experience. The successful candidate will work independently to develop customized solutions, support application systems, and work closely with the development team in an Agile environment. Strong communication skills and expertise in the Microsoft Dynamics platform are critical for this role. No remote work offered, and the position is full-time.

Qualifications

• Minimum of 6 years experience in a related field.
• Experience as an independent contributor in design and development.
• Familiarity with Microsoft Dynamics sales and service modules.

Responsibilities

• Build customizations and workflows for Dynamics CRM.
• Collaborate with partners to gather requirements and define solutions.
• Provide ongoing support and troubleshoot post-implementation issues.

Skills

Microsoft Dynamics CRM

Agile methodology

Power Platform

Microsoft Azure

Verbal and written communication

Education

Bachelor’s degree in Computer or Information Science

DCRM Certifications

Tools

Power Automate

Office 365

Job description

Must have Skills :

Microsoft Dynamics CRM Techno Functional Consultant

Good To Have Skills :

Job Description :

Techno Functional role with expertise in both product Technical expertise and Functional working 68 yrs of relevant experience and Bachelors degree in Computer or Information Science or equivalent experience plus professional certificates.

Experienced IT Professional performing as independent contributor that participates in functions such as design development and implementation of application systems.

Must have experience in Ms Dynamics sales module service module.

Responsible for building customizations and workflows handles any postimplementation issues service requests and provided ongoing support for Dynamics CRM platform

Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements.

Implement solutions and recommend improvements.

Understand practice and guide the team on Best Practices and Dynamics CRM Coding Standards.

Candidate should have experience in designing the solution in any of 2 DCRM Apps.

Sales Service Marketing Contact Centre.

Work with PO/ Business Analyst to groom and refine the Dynamics CRM product backlog.

Translate business requirements into technology solution on Dynamics CRM suite of products that includes Design & Architect on data model, sharing & visibility, security, using OutofBox (OOB) features Vs. Custom Development Vs. 3rd Party products, integration with backend / 3rd party products & systems, single sign‑on (SSO), handling large data volume (LDV).

Provide technical guidance during development of the solution to the development team Hans on Knowledge and Experience in Power Platform Environments, Power Platform License, other 3rd party Data Sources (non CDS) Connectors, DLP Policies, Power Platform Core Framework, Reusable components, Security Roles etc.

Hands‑on experience in developing Power Automate to support Backend jobs bulk updates to dataverse connection to SharePoint 0365. Etc.

Good to have working experience on Canvas and ModelDriven app.

Strong Knowledge about Microsoft Azure Office 365 (Azure AD Groups SharePoint One drive etc. AWS will be a plus. Along with Authentical protocols like OAuth Client Credential Flow App Registration in Azure etc. will be a added advantage to adapt to the environment.

Great understanding of governance and architect experience deep understanding of the Power Platform Limits Pros & Cons known Issues delegation nested galleries performance issue and should have developed a commanding knowledge to come up with a workaround. DCRM Certifications.

Dynamics 365 Customization and Configuration Dynamic 365 Customer insight Dynamics Basic Fundamentals Power Platform Developer Associate Experience working in Agile and Story writing use cases writing etc.

Required experience and defined responsibilities:

• Experienced with Agile methodology of project development while analyzing requirements defining/writing user stories prioritizing backlog etc.
• Writing individual stories that are very clear and concise and are easy to understand and implement by the development team.
• Analyzing a broadlydefined area and using functional decomposition to define highlevel epics and stories to create a well-organized valuedriven framework to provide the required business value in the Product Backlog.
• Identifying related user stories and epics grouping them into themes as necessary and documenting the interrelationship and associated business process flows as necessary.
• Responsible to coordinate with product owner/manager to gather analyze document and validate the requirements for the development teams at multiple locations.
• The business analyst serves as the principal conduit for managing system requirements between the business and the software development team throughout the duration of a project.
• He/she should be able to add value to business and the process and should not be just an intermediary between the development team and the business users and other stakeholders.
• Overall knowledge of Sales service and Marketing cloud is required with Microsoft Dynamics Admin capabilities.

The preferred candidate should possess the following:

• Minimum of 6 years experience.
• Excellent verbal and written communication skill.
• A team player who works well with technical and business stakeholders across various time zone.
• Ensure full business engagement with the technical team throughout the Agile development process.

Remote Work :

No

Employment Type :

Fulltime