Counsellor, Kids Only, One & Only One Za''abeel

Kerzner International Management; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A luxury resort company is seeking a Counsellor for Kids Only at their Dubai location. The role involves greeting children, organizing activities, and ensuring a fun and safe environment. Candidates should have a background in childcare and excellent communication skills, with at least one year of relevant experience. This is an opportunity to create joyful memories for children in a vibrant resort atmosphere.

Qualifications

• Minimum of 1 year in a similar role required.
• Experience with children is an advantage.

Responsibilities

• Greet children at arrivals and departures.
• Promote participation in activities and events.
• Ensure all necessary Welcome letters and kits are ready.

Skills

Childcare expertise

Excellent communication

Flexibility

Multi-tasking

Education

Childcare & Education graduate

Job description

Counsellor, Kids Only, One & Only One Za'abeel (18039)

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Behold the dawn of a new, all-encompassing resort experience in Dubai – One&Only One Za’abeel. A vibrant hub for business, a magnetic stage for entertainment, and a haven for inner‑city wellness, this new Dubai resort will be more than a trailblazing icon of the skyline, and it will be an utterly unrivalled urban oasis. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

About The Role

• To be present at arrivals and departures to greet the children
• Welcome, greets and assists guests with any request, enquiries and directions
• Ensures all necessary Welcome/invitation letters/cards, Introduction letters and complimentary arrivals kits are always available and ready at appropriate times, according to KidsOnly Standard Operation procedures
• Ensures that Standard Operation Procedures for all activities and excursions are exercised and practiced at all times
• Ensures all necessary registration forms/ activity waivers are ready at the reception and filled up properly by the parents or guardian
• Actively promotes and encourages the participation of guests in all activities and events
• Ensures all SOP’s, Risk Assessments, policies and Procedures and Health guidelines are followed accordingly
• Facilitates and co‑coordinates all beach and non‑beach activities, programs, excursions on or off the island
• Constantly develops new activities and ideas to conduct activities better and in a more exciting approach
• Assists with preparing and organizing all KidsOnly activities as needed as well as resort‑sponsored activities, in conjunction with Recreation, such as Family Fitness Challenge, Easter and Festive
• Ensures to update all the kids profiles pertaining to their preferences, medical conditions/allergies etc.
• Looks after the guests who need special attention with utmost care, accuracy and tolerance
• Ensures that KidsOnly club and compound are neat and tidy at all times
• Ensures that all KidsOnly club areas, within the assigned section, are kept clean and tidy at all times
• Is responsible for inventory of all the items in the Kids Club
• Informs the Assistant Manager/Supervisor if the daily supplies need to be ordered
• Issues job requisition/ orders and repair and maintenance of outlet
• Shows initiative, suggests new services and anticipates guests’ needs and discusses with the Assistant Manager
• Reports feedback to Assistant Manager on likes and dislikes of kids with regards to the activities and programs implemented
• Always communicates customer complaints and compliments to the KidsOnly Assistant Manager
• Maintains a good working relationship with the whole team
• Completes other duties assigned by the KidsOnly Assistant Manager

About You

• Childcare & Education graduate with recent and relevant experience (advantage)
• Minimum of 1 year in a similar role is required
• Excellent communication skills
• Flexibility and multi‑tasking skills
• Ability to work well independently as well as part of a team

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open‑hearted, intuitive, generous and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.