Coordinator Rider On Ground Ops

Delivery Hero; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading food tech company located in Dubai is seeking an Operations Coordinator to manage live operations and improve rider performance across the city. Responsibilities include monitoring performance metrics, conducting audits, and liaising with fleet partners. The ideal candidate should possess a Bachelor's degree, have 1-2 years of experience in the food/grocery tech industry, and hold a UAE driving license. Strong multitasking, communication, and problem-solving skills are essential for this full-time position.

Qualifications

• 1-2 years of experience in the food/grocery tech industry is preferred.
• UAE Driving License is a must.

Responsibilities

• Monitor live operations across the city/zone.
• Track and assess rider performance.
• Ensure effective rider utilization during all hours.
• Conduct audits of fleet appearance and rider behavior.
• Manage walk-in queries from riders.
• Liaise with fleet partners for smooth communication.
• Assist dispatchers with rider communication.
• Facilitate feedback loops between riders and management.
• Resolve internal and external queries in a timely manner.
• Oversee zonal performance and take corrective actions.
• Investigate rider-related issues from customers or vendors.
• Analyze data to identify trends for operational efficiency.
• Perform ad hoc tasks as requested.

Skills

Multitasking

Fast-paced work

Proficient in Google Suite

Strong communication skills

Problem-solving skills

English and Urdu fluency

Education

Bachelor's Degree

Job description

Whats on Your Plate

• Monitor live operations to ensure optimal performance across the city/zone.
• Track and assess rider performance on a city/zone level.
• Ensure effective rider utilization during peak and non-peak hours.
• Conduct audits of fleet appearance and rider behavior through on-ground visits and stay updated with field insights.
• Manage walk-in queries from riders.
• Liaise with fleet partners to ensure smooth communication.
• Assist dispatchers with rider-related communication.
• Facilitate feedback loops between riders and management.
• Resolve queries and escalations from internal and external stakeholders in a timely manner.
• Oversee zonal performance and take corrective actions (Warning, Suspension, Termination) against low-performing riders.
• Investigate rider-related issues raised by customers or vendors.
• Analyze data to identify trends, areas for improvement, and opportunities to enhance operational efficiency.
• Perform ad hoc tasks as requested by the line manager.

What did we order

Education and Experience:

• Bachelors Degree
• 1-2 years of experience in the food/grocery tech industry is highly preferred.

Skills and Competencies:

• Ability to multitask and work effectively in a fast-paced environment.
• Proficient in Google Suite.
• Strong communication skills both written and verbal. English and Urdu is a must. Arabic is a plus.
• Problem‑solving skills and a proactive approach to identifying and addressing operational challenges.
• UAE Driving License is a must.

Remote Work :

No

Employment Type :

Full-time