Concierge Operations Lead – Luxury Hospitality

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality brand in the United Arab Emirates seeks a professional to manage the Concierge operations, ensuring a high standard of service and guest satisfaction. The role includes supervising luggage services, addressing complaints, and maintaining operational standards. Ideal candidates will have a Bachelor's degree in Hospitality, strong leadership skills, and intermediate to advanced knowledge of Microsoft Office. Applicants will enjoy a vibrant work environment with numerous benefits including competitive tax-free salary and comprehensive healthcare.

Benefits

Supportive and inclusive work environment

Access to Learning & Development programmes

Opportunities for internal mobility

Colleague discounts on food, beverage, and hotel stays worldwide

Company-provided shared accommodation

Comprehensive healthcare and life insurance coverage

Paid annual leave and flight from your home country

Performance-based incentives tailored to your role

Competitive tax-free salary paid in UAE Dirhams (AED)

Qualifications

• Bachelor’s Degree in Hospitality or relevant field is required.
• Intermediate to advanced software competencies in Microsoft Office.
• Leadership and team management skills are essential.

Responsibilities

• Ensure smooth and efficient operation of luggage services.
• Address guest complaints promptly and professionally.
• Oversee all Concierge department operations.

Skills

Problem solving

Leadership and team management skills

Creative

Project Management Skills

Detail oriented

Education

Bachelor’s Degree in Hospitality or any other relevant field

Tools

Microsoft Office programs (Intermediate | Advanced)

Job description

A leading luxury hospitality brand in the United Arab Emirates seeks a professional to manage the Concierge operations, ensuring a high standard of service and guest satisfaction. The role includes supervising luggage services, addressing complaints, and maintaining operational standards. Ideal candidates will have a Bachelor's degree in Hospitality, strong leadership skills, and intermediate to advanced knowledge of Microsoft Office. Applicants will enjoy a vibrant work environment with numerous benefits including competitive tax-free salary and comprehensive healthcare.