Concierge Manager (National Talent) - Jumeirah Al Naseem

Jumeirah Group - Other locations; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading luxury hospitality brand in the United Arab Emirates seeks a professional to manage the Concierge operations, ensuring a high standard of service and guest satisfaction. The role includes supervising luggage services, addressing complaints, and maintaining operational standards. Ideal candidates will have a Bachelor's degree in Hospitality, strong leadership skills, and intermediate to advanced knowledge of Microsoft Office. Applicants will enjoy a vibrant work environment with numerous benefits including competitive tax-free salary and comprehensive healthcare.

Benefits

Supportive and inclusive work environment

Access to Learning & Development programmes

Opportunities for internal mobility

Colleague discounts on food, beverage, and hotel stays worldwide

Company-provided shared accommodation

Comprehensive healthcare and life insurance coverage

Paid annual leave and flight from your home country

Performance-based incentives tailored to your role

Competitive tax-free salary paid in UAE Dirhams (AED)

Qualifications

• Bachelor’s Degree in Hospitality or relevant field is required.
• Intermediate to advanced software competencies in Microsoft Office.
• Leadership and team management skills are essential.

Responsibilities

• Ensure smooth and efficient operation of luggage services.
• Address guest complaints promptly and professionally.
• Oversee all Concierge department operations.

Skills

Problem solving

Leadership and team management skills

Creative

Project Management Skills

Detail oriented

Education

Bachelor’s Degree in Hospitality or any other relevant field

Tools

Microsoft Office programs (Intermediate | Advanced)

Job description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Madinat Jumeirah

Set along a two-kilometre stretch of private coastline, Madinat Jumeirah is a beachfront resort comprising four distinctive hotels. Each offers uninterrupted views of the Arabian Gulf and the iconic Jumeirah Burj Al Arab, with experiences ranging from the contemporary elegance of Jumeirah Al Naseem to the majestic Arabesque charm of Jumeirah Al Qasr. Guests can also enjoy the serene waterfront setting of Jumeirah Mina Al Salam and the secluded Arabian houses of Jumeirah Dar Al Masyaf. Together, they form a one-of-a-kind destination rooted in Arabian luxury hospitality. The resort features over 20 curated restaurants and lounges, the traditional Souk Madinat Jumeirah, dedicated kids’ clubs and some of the region’s most versatile event and conference spaces.

About the Job

To ensure all guests are given a warm, friendly, courteous, informative, and efficient service as well as to supervise/manage the Concierge operation ensuring that standards are maintained, and maximum guest satisfaction is achieved including:

• Maintain a friendly and professional attitude towards colleagues and guests, handling queries and requests efficiently and using guest names whenever appropriate.
• Ensure smooth and efficient operation of luggage services, supervising colleagues to prevent delays or damage to guests' belongings.
• Keep Opera Telephone Book information up to date regarding restaurants, bars, airlines, shopping malls, and hotel facilities for guest reference.
• Address guest complaints promptly and professionally according to Jumeirah standards, ensuring guest satisfaction.
• Oversee all Concierge department operations, including accurate record-keeping, duty roster preparation, and adherence to SOPs.
• Identify training needs, supervise training sessions, and maintain accurate records of colleague training to enhance skills and knowledge.
• Ensure adherence to departmental standards, including fire, hygiene, health, safety, and security policies, and supervise colleagues to maintain service quality.

About You

The ideal candidate for this position will have the following experience and qualifications:

• Bachelor’s Degree in Hospitality or any other relevant field
• Software competencies – Microsoft Office programs (Intermediate | Advanced)
• Problem solving
• Leadership and team management skills
• Creative
• Project Management Skills
• Detail orientated

About the Benefits

At Jumeirah, we are dedicated to fostering a vibrant community where colleagues feel valued, supported, and inspired to grow. Our benefits package reflects this commitment by offering excellent accommodation, extensive sports and leisure facilities, alongside comprehensive healthcare, and opportunities for professional development.

Benefits include:

• Supportive and inclusive work environment
• Access to Learning & Development programmes and clear career pathways
• Opportunities for internal mobility within our global network
• Colleague discounts on food, beverage, and hotel stays worldwide
• Company-provided shared accommodation
• Comprehensive healthcare and life insurance coverage
• Paid annual leave and flight from your home country
• Performance-based incentives tailored to your role
• Competitive tax-free salary paid in UAE Dirhams (AED)