Concierge (Arabic Speaker)

Marriott Hotels Resorts; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality provider in Dubai is seeking a candidate for a full-time position focused on guest services. The role involves responding to guest requests, providing information about the property and amenities, and ensuring guest satisfaction. Candidates should have a high school diploma. Join a team that values diverse backgrounds and promotes equality in the workplace.

Qualifications

• High school diploma or G.E.D. equivalent required.
• No related work experience needed.
• No supervisory experience required.

Responsibilities

• Respond to guest requests for special arrangements or services.
• Gather, summarize and provide information to guests about property and amenities.
• Answer, record and process all guest calls, messages, and concerns.

Skills

Anti Money Laundering

Accounts Handling

Account Development

Account Management

Customer Support

Corporate Marketing

Education

High school diploma or G.E.D. equivalent

Job description

Description

Responsibilities

• Respond to guest requests for special arrangements or services (e.g. transportation reservations, dry cleaning) by making arrangements or identifying appropriate providers.
• Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
• Gather, summarize and provide information to guests about the property and the surrounding area amenities including special events and activities.
• Answer, record and process all guest calls, messages, requests, questions, or concerns.
• Contact appropriate individual or department (e.g. Bellperson, Housekeeping) as necessary to resolve guest call, request or problem.
• Review shift logs/daily memo books and document pertinent information in logbooks.
• Monitor club lounge for seating availability, service, safety and well-being of guests.

Qualifications

• Education : High school diploma or G.E.D. equivalent.
• Related Work Experience : No related work experience.
• Supervisory Experience : No supervisory experience.
• License or Certification : None

Preferred Qualifications

Key Skills

• Anti Money Laundering
• Accounts Handling
• Account Development
• Account Management
• Customer Support
• Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

EEO Statement: At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.