Concierge Agent at Waldorf Astoria Dubai International Financial Centre

Hilton Worldwide, Inc.; Dubai International Financial Centre; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel chain is seeking a Concierge Agent to deliver outstanding guest experiences at the Waldorf Astoria Dubai. The ideal candidate will have prior experience in hospitality, strong local area knowledge, and excellent communication skills. Responsibilities include welcoming guests, managing inquiries, and providing tailored services. This role requires a passion for hospitality and a professional demeanor.

Qualifications

• Previous experience in a similar role.
• Previous experience working in a luxury hotel in Dubai is advantageous.

Responsibilities

• Serve as a key point of contact for guests and efficiently respond to guest enquiries.
• Extend a warm welcome to arriving guests and assist guests upon their departure.
• Engage with guests and provide a tailored experience based on their needs.
• Provide information and booking services for guest enquiries.
• Deliver and safely store guest luggage.

Skills

Excellent communication skills (oral and written)

Ability to work on your own and as part of a team

Solid knowledge about the local area of Dubai and the UAE

Flexibility to respond to different work situations

Job description

Job Description

Concierge Agent at Waldorf Astoria Dubai International Financial Centre (HOT0C3QN) – a key point of contact for guests throughout their stay, providing information about the hotel and the local vicinity and responsible for creating an unforgettable guest experience.

Work Locations

Waldorf Astoria Dubai International Financial Centre, Dubai, International Financial Centre, 74777

What will I be doing?

• Serve as a key point of contact for guests and efficiently respond to guest enquiries.
• Extend a warm welcome to arriving guests and assist guests upon their departure, as required.
• Engage with guests and VIP guests throughout their stay and provide each guest with a tailored experience, based on their needs and preferences.
• Provide information, advice and booking services for a wide variety of guest enquiries, including city tours, theatre tickets, restaurant bookings, medical services, transportation, flight bookings etc.
• Process and deliver messages for guests, as required.
• Deliver and safely store guest luggage upon their arrival and departure.
• Stay up to date with all hotel services, daily VIP arrivals and special events.
• Ensure orderliness and safety guidelines around the lobby and front door areas.
• Project a professional manner with an emphasis on hospitality and guest service at all times.
• Maintain a clean, healthy, and safe working area.
• Act in accordance with policies and procedures when working with front‑of‑house equipment and property management systems.

What are we looking for?

To successfully fill this role you should possess the following skills and characteristics:

• Previous experience in a similar role.
• Solid knowledge about the local area of Dubai and the UAE, including attractions, activities, restaurants, entertainment facilities etc.
• Excellent communication skills (oral and written).
• Flexibility to respond to a variety of different work situations.
• Ability to work on your own and as part of a team.

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working in a luxury hotel in Dubai.
• Knowledge of Forbes 5‑star standards.

What will it be like to work for Waldorf Astoria Hotels & Resorts?

Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

Job

Guest Services, Operations, and Front Office