Concierge agent

Mandarin Oriental; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A luxury hotel in Dubai seeks a Concierge Agent to deliver five-star services and cater to guests' needs with creativity and professionalism. Responsibilities include anticipating guest requirements, providing travel information, and assisting with bookings. Ideal candidates possess excellent communication skills, relevant experience, and a passion for outstanding service.

Benefits

Learning & Development programs

Health and wellness benefits

MOstay program for global discounts

Qualifications

• Experience in a 5-star hotel environment (minimum 1 year) required.
• Membership of Clefs d'Or is advantageous.
• Proficient in English; Arabic is a plus.

Responsibilities

• Engage with guests to identify preferences and enhance experiences.
• Maintain records using concierge software and coordinate requests.
• Assist with bookings for transportation and activities.

Skills

Communication

Customer Service

Education

Senior School qualification or equivalent

Tools

Microsoft Office

GoConcierge

HotSoS

PSMS

Job description

Bachelor of Business Administration (Management)

Nationality: Any Nationality

Vacancy: 1 Vacancy

Job Description

Mandarin Oriental Jumeira, Dubai is seeking a Concierge Agent to join our team. As a Concierge, you will provide five-star services to our guests, ensuring their needs are anticipated and met with creativity and professionalism.

Mandarin Oriental is renowned for luxury hotels and resorts worldwide, inspired by Asian heritage and offering exceptional service. Located beachfront in Dubai, our hotel offers a relaxed yet luxurious experience with stunning views of the Arabian Gulf and Dubai skyline.

Responsibilities

• Engage with guests to identify their preferences and needs.
• Proactively anticipate guest requirements to enhance their experience.
• Provide directions and travel information to guests.
• Respond promptly to guest requests, coordinating with other departments as needed.
• Maintain records of guest requests and reservations using concierge software.
• Communicate important information to management and team members.
• Assist with booking sightseeing, dining, and entertainment activities.
• Help guests with airline bookings and transportation arrangements.
• Provide detailed knowledge of Dubai and surrounding regions, including transportation, dining, and attractions.
• Build relationships with guests to foster loyalty and satisfaction.
• Ensure service standards are met in accordance with company policies.

Qualifications

• Senior School qualification or equivalent.
• Membership of Clefs d'Or is advantageous.
• Previous experience in Dubai and in a 5-star hotel environment (minimum 1 year).
• Proficiency in Microsoft Office, PSMS, GoConcierge, HotSoS.
• Excellent communication skills in English; Arabic is a plus.

Our Offerings

• Learning & Development programs to support your career growth.
• MOstay program for hotel stays and discounts globally.
• Health and wellness benefits to promote work-life balance.

Are you a fan of delivering exceptional service? Join us and be part of the #MOfamily!

Job Details: Entry-Level, Full-Time, Dubai, UAE

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