Community Manager

Swiss Hospitality Company; Dubai; On-site; AED 183,000 - 258,000; Full time

Job summary

A leading hospitality firm in Dubai is seeking a proactive Community & Business Development Manager to manage and grow their business community. This role involves member engagement, sales coordination, and partnership development. The ideal candidate will have 1–3 years of experience, excellent communication skills in English, and a proven ability to manage client relationships effectively, driving community engagement and revenue generation.

Qualifications

• 1–3+ years of experience in community management, client relations, or business development.
• Excellent communication skills in English; Arabic is an advantage.
• Proven experience managing client portfolios or business relationships.

Responsibilities

• Act as the main point of contact for business community members.
• Plan and support community activities like networking events.
• Support the sales process by qualifying leads and managing follow-ups.
• Identify potential partners and maintain relationships.

Skills

Communication skills

Interpersonal skills

Negotiation skills

Problem-solving

Relationship building

Tools

CRM software

Job description

Role Overview

We are seeking a proactive, relationship-driven Community & Business Development Manager to manage and grow our business community, lead member engagement, and support commercial activities including sales coordination, deal management, and partnership development.

This role sits at the intersection of community management, client relationships, and business growth. The successful candidate will act as the primary point of contact for community members and clients, ensure a high-quality engagement experience, activate the community through structured activities, and contribute directly to revenue generation by supporting lead management, upselling, and partnership opportunities.

The role requires a confident self-starter who can take ownership, operate independently, and manage relationships end-to-end in a fast-moving environment.

Key Responsibilities

1. Community & Member Management

• Act as the main point of contact for business community members and client accounts
• Onboard new members and ensure a smooth integration into the community
• Maintain strong, ongoing relationships to drive engagement, satisfaction, and retention
• Understand member needs and proactively connect them with relevant opportunities

2. Activities, Events & Engagement

• Plan, coordinate, and support community activities such as networking events, workshops, roundtables, and meetups
• Drive participation and interaction within the community to strengthen relationships and collaboration
• Represent the community at external events and industry gatherings when required

3. Sales Support & Deal Coordination

• Support the sales process by qualifying leads, managing follow-ups, and coordinating deal progressIdentify upselling and cross-selling opportunities within the existing community and client baseAssist with proposal preparation, pricing coordination, and closing discussions as neededEnsure smooth handover and alignment between community, sales, and operations

  4. Business Development & Partnerships

  • Identify potential partners, collaborators, and strategic opportunities within and beyond the community
  • Build and maintain relationships with key stakeholders, decision-makers, and partners
  • Support the development of partnership initiatives that add value to the community and business

  5. Account Management, Reporting & Operations

  • Manage multiple accounts and relationships simultaneously with strong attention to detail
  • Track member interactions, leads, and deals using CRM or internal systems
  • Provide regular updates and insights on community health, engagement, and commercial opportunities
  • Coordinate internally to ensure member needs, activities, and deals are executed smoothly

  Who We’re Looking For

  • A strong communicator with excellent interpersonal, presentation, and networking skills
  • Relationship-focused, with a clear commercial and business-growth mindset
  • Comfortable supporting sales activities and managing deal-related coordination
  • Highly organized, proactive, and capable of managing multiple priorities
  • Independent and confident in taking ownership of day-to-day operations

  Requirements

  • Based in Dubai and available for full-time work
  • 1–3+ years of experience in community management, client relations, account management, sales support, or business development
  • Excellent communication skills in English (Arabic is a strong advantage)
  • Proven experience managing client portfolios, communities, or business relationships
  • Comfortable working independently and meeting engagement and commercial targets
  • Strong negotiation, problem-solving, and relationship-building skills
  • Experience using CRM or tracking tools is an advantage