Collection Agent

Wio Bank; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading digital bank in the UAE is seeking a Collection Agent to engage with customers regarding overdue payments. In this role, you will offer flexible solutions while maintaining trust and supporting customers through their financial journey. The ideal candidate has over 5 years of experience in collections and strong negotiation skills. Join us to help reimagine banking with a customer-first approach.

Qualifications

• 5+ years of experience in collections, recovery, or a customer-facing banking role.
• Strong negotiation skills with a calm and empathetic communication style.
• Comfortable working in fast-paced digital environments.

Responsibilities

• Engage with customers via calls, emails, and SMS to follow up on overdue payments.
• Understand individual circumstances and offer flexible repayment solutions.
• Maintain accurate records of all interactions in our systems.
• Track and meet recovery targets and SLAs.

Skills

Negotiation skills

Empathetic communication

CRM software proficiency

Fluency in English

Resilience

Job description

Ready to Help Customers Stay on Track?

Do you have the empathy to listen, the confidence to negotiate, and the drive to turn overdue into resolved?

Wio Bank, the UAE’s leading digital bank, is looking for a Collection Agent to help us manage customer repayments in a way that’s fair, respectful, and solution focused. This role isn’t just about recovering payments—it’s about maintaining trust and supporting our customers through their financial journey.

What You’ll Do:

• Engage with customers via calls, emails, and SMS to follow up on overdue payments
• Understand individual circumstances and offer flexible, compliant repayment solutions
• Maintain accurate records of all interactions in our systems
• Escalate cases where needed and collaborate with internal teams
• Track and meet recovery targets and SLAs
• Stay up to date with UAE collections regulations and Wio’s customer-first philosophy
  
  

What You Bring:

• 5+ years of experience in collections, recovery, or a customer-facing banking role
• Strong negotiation skills with a calm and empathetic communication style
• Comfortable working in fast-paced digital environments and using CRM/collection tools
• Fluent in English (Arabic is a plus)
• Resilience, professionalism, and a focus on resolution, not just results
  
  

Why Join Wio?

We’re not your typical bank. We’re reimagining banking for today’s entrepreneurs, dreamers, and doers—with technology, transparency, and a human touch. As part of our Collections team, you’ll help us do it with heart.