Cluster Reservations & Revenue Specialist (Upsell Focus)

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai is seeking a Reservations Specialist to manage group reservations and optimize revenue. You will handle client inventory, ensure accurate billing, and maximize sales through effective upselling techniques. The ideal candidate has experience in luxury hotel sales, is fluent in English and Arabic, and is proficient with Opera PMS. This full-time position offers the opportunity to grow within a global organization.

Qualifications

• Previous experience in reservation or royal service required.
• Previous experience with Opera Property Manager System required.
• Luxury hotel sales experience with varied market mix.

Responsibilities

• Handle reservation management and client inventory for groups.
• Maximize rooms revenue through conversion of calls into sales.
• Ensure reservations meet property standards in accuracy.

Skills

Reservation management

Revenue Management techniques

Upselling techniques

Fluent in English

Fluent in Arabic

Computer literacy

Tools

Opera PMS

Microsoft Windows applications

Job description

A leading hotel chain in Dubai is seeking a Reservations Specialist to manage group reservations and optimize revenue. You will handle client inventory, ensure accurate billing, and maximize sales through effective upselling techniques. The ideal candidate has experience in luxury hotel sales, is fluent in English and Arabic, and is proficient with Opera PMS. This full-time position offers the opportunity to grow within a global organization.