Cluster Reservations Manager

Hilton; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading global hospitality company in Dubai seeks an experienced Reservations Manager responsible for achieving occupancy targets and optimizing reservation strategies. Ideal candidates will have a strong background in hotel reservations, leadership skills, and excellent analytical abilities. The role also involves managing relationships with clients and team members to ensure exceptional guest experiences.

Qualifications

• Previous experience with reservations in the hotel/leisure sector.
• Strong leadership skills to manage a high-performing team.
• Excellent organizational and planning skills.

Responsibilities

• Achieve occupancy targets outlined in the budget.
• Manage third-party sites and agents for reservation procedures.
• Develop strong relationships with customers and guests.

Skills

Leadership

Analytical skills

Selling capabilities

Organizational skills

Flexibility

Education

Relevant degree in business

Tools

Hotel property management systems

Job description

What will I be doing

As Reservations Manager you are responsible for achieving occupancy targets/levels as identified in the annual budget and marketing plan for Reservations.

You will work with the Sales and Events Teams to develop future and repeat business opportunities and perform the following tasks to the highest standards:

• Maximise occupancy levels by reviewing and revising revenue strategies
• Work with the Sales and Events Teams to maximise corporate and group rates
• Manage third‑party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservation procedures and maximise conversion ratios to achieve departmental targets
• Contribute to the selling strategy of the hotel and manage the department’s adherence to that strategy
• Understand the competitive marketplace and implement approaches to keep the hotel ahead locally
• Ensure Team Members are developed effectively and foster a culture of high‑quality standards for relationship building, customer service, selling techniques, billing, and contract processing
• Build strong relationships with customers, guests, and Team Members to fully understand their needs and serve them effectively
• Assist in recruiting, managing, training, and developing the Team
• Participate in the organisation of hotel promotional activities

What are we looking for

A Reservations Manager serving Hilton brands is always working on behalf of our Guests and with other Team Members. To successfully fill this role you should maintain the attitude, behaviours, skills, and values that follow:

• Previous experience with reservations in the hotel/leisure sector
• Strong leadership skills to effectively manage and motivate a high‑performing team to exceed targets
• Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
• Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
• Excellent organisational and planning skills
• Accountable and resilient
• Flexibility to respond to a range of different work situations

It would be advantageous for you to demonstrate the following capabilities and distinctions:

• Knowledge of hotel property management systems
• Previous experience in the same or similar role
• Relevant degree in a business discipline from an academic institution

What it will be like to work for Hilton

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century Hilton has offered business and leisure travellers the finest accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

EOE/AA/Disabled/Veterans

Required Experience

Manager