Cluster Food and Beverage Operations Manager

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel and hospitality group in Dubai is seeking an experienced Food and Beverage Manager to oversee operations across multiple outlets. The ideal candidate will have at least 5-7 years of leadership experience in upscale environments, strong analytical and commercial skills, and the ability to inspire teams. Responsibilities include operational audits, guest satisfaction initiatives, and revenue management. The role requires effective communication and proficiency in hospitality management systems.

Qualifications

• Minimum 5-7 years of progressive leadership in Food & Beverage, preferably in upscale or lifestyle brands.
• Proven ability to lead large teams and improve guest satisfaction.
• In-depth knowledge of restaurant, bar, banquet, and IRD operations.

Responsibilities

• Supervise day-to-day operations of all F&B outlets ensuring alignment with brand standards.
• Conduct regular operational audits and ensure compliance with health and safety policies.
• Support the Director in driving revenue generation and profitability across all outlets.
• Monitor guest feedback and lead service improvement initiatives.

Skills

Leadership

Operational Excellence

Guest Satisfaction

Commercial Acumen

Analytical Mindset

Interpersonal Skills

Microsoft Office

Fluency in English

Education

Bachelor's Degree or Diploma in Hospitality, Hotel or F&B Management

Tools

Accor Systems

Job description

Responsibilities

• Supervise day-to-day operations of all F&B outlets across the cluster ensuring alignment with Accor brand standards and operational procedures.
• Partner with outlet leaders to optimize guest flow service quality and team efficiency.
• Conduct regular operational audits and ensure full compliance with Accors health safety and sustainability policies including HACCP standards.
• Promote a service culture rooted in Heartist values ensuring every guest touchpoint is warm authentic and memorable.
• Monitor guest feedback through TrustYou and other tools and lead service improvement initiatives.
• Support the development and execution of brand-aligned promotions and activations.
• Inspire and guide Outlet Managers and Supervisors across properties ensuring high engagement and a strong learning culture.
• Assist in recruitment onboarding cross-training and succession planning in partnership with Talent & Culture.
• Facilitate F&B learning programs in collaboration with Accor Academy or brand-specific modules.
• Support the Director in driving revenue generation cost control and profitability across all outlets.
• Track and analyze financial KPIs including average check cost of sales labor productivity and GOP contribution.
• Contribute to budgeting forecasting and strategic business reviews.
• Coordinate cross-hotel promotions calendar planning and group-wide F&B initiatives.
• Identify process improvements digital tools and sustainability practices to enhance guest experience and operational efficiency.
• Serve as project lead for select activations including culinary pop-ups theme nights or regional events.

Qualifications

• Bachelors Degree or Diploma in Hospitality Hotel or F&B Management.
• Minimum 57 years of progressive leadership in Food & Beverage preferably in upscale or lifestyle brands within the Accor network.
• Cluster or multi-outlet experience is an advantage.
• Proven ability to lead large teams drive operational excellence and improve guest satisfaction.
• In-depth knowledge of restaurant bar banquet and IRD operations.
• Strong commercial acumen and analytical mindset.
• Excellent interpersonal leadership and communication skills.
• Proficient in Microsoft Office and Accor systems
• Fluent in English; additional languages (especially French or Arabic) are a plus.

Additional Information

Your team and working environment

Diverse young and vibrant team

Remote Work

No

Employment Type

Full-time