Cloud Support Engineer — SLA-Driven Incident & API Expert

Halian; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading technology solutions provider in Dubai is seeking a Support Engineer. In this role, you will act as the first point of contact for technical support, managing the full lifecycle of support requests and ensuring adherence to service-level agreements. The ideal candidate has 3–7 years of experience in technical support, a strong understanding of cloud platforms such as Azure, and excellent problem-solving skills. The company fosters an inclusive and diverse workplace, encouraging applications from all qualified candidates.

Qualifications

• 3–7 years of experience in technical support, platform operations, or cloud support roles.
• Strong understanding of cloud platforms and enterprise system integrations.

Responsibilities

• Serve as the first point of contact for technical support.
• Manage the full lifecycle of support requests.
• Monitor system health and identify recurring issues.

Skills

Cloud platforms (Azure preferred; AWS/GCP acceptable)

REST APIs and troubleshooting logs

Analytical and problem-solving skills

Ability to manage multiple support requests

Job description

A leading technology solutions provider in Dubai is seeking a Support Engineer. In this role, you will act as the first point of contact for technical support, managing the full lifecycle of support requests and ensuring adherence to service-level agreements. The ideal candidate has 3–7 years of experience in technical support, a strong understanding of cloud platforms such as Azure, and excellent problem-solving skills. The company fosters an inclusive and diverse workplace, encouraging applications from all qualified candidates.