Client Services and Banking Executive

Bayut; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading property technology company in the UAE is looking for an Auto-loan Processor to manage the end-to-end documentation processes for auto loans. This role involves facilitating communication between the Sales department and financial institutions, ensuring timely document collection, and maintaining accurate records in the CRM system. The ideal candidate will possess strong client communication skills and the ability to manage complex documentation workflows efficiently.

Qualifications

• Experience in client communication and documentation processes.
• Familiarity with CRM systems for record keeping.
• Strong attention to detail and organizational skills.

Responsibilities

• Manage end-to-end documentation processes for auto loans.
• Maintain communication with banks and clients regarding application status.
• Facilitate coordination among stakeholders involved in documentation.

Skills

Client communication

Documentation management

Process optimization

CRM management

Job description

Overview

Bayut & dubizzle have the unique distinction of being iconic, homegrown brands with a strong presence across the seven emirates in the UAE. Connecting millions of users across the country, we are committed to delivering the best online search experience.

As part of Dubizzle Group, we are alongside some of the strongest classified brands in the market. With a collective strength of 5 brands, we have more than 123 million monthly users that trust in our dedication to providing them with the best platform for their needs.

Role

As an Auto-loan Processor, you will manage end-to-end documentation processes, ensuring timely collection, compliance, and submission to financial institutions. You will facilitate seamless communication between the Sales department, banking partners and clients, providing regular updates and addressing inquiries. Additionally, you will maintain accurate records within the CRM system and support process optimization initiatives.

In this role, you will:

Client Communication & Documentation Management

• Maintain proactive communication with banks and gather all required documents in a timely manner.
• Guide stakeholders through the application process, clarifying requirements and ensuring smooth documentation experience.
• Review and validate all submitted documents for completeness, accuracy, and authenticity.

Application Preparation & Submission

• Compile and organize application documents as per the bank’s specifications.
• Submit finalized applications to the appropriate financial institutions and maintain record.

Client Updates & Status Tracking

• Provide clients with timely and transparent updates throughout the entire application lifecycle.
• Communicate outcomes, including approvals, rejections, and any additional documentation requests from financial institutions.
• Address client inquiries and concerns promptly and professionally.

Stakeholder Coordination

• Serve as the primary point of contact between Sales department, internal evaluation team, banking partners and the client.
• Facilitate smooth information flow and ensure alignment among all stakeholders involved in the application process.
• Coordinate meetings or discussions when necessary to resolve bottlenecks or address complex cases.

Collaboration & Workflow Support

• Assist in refining and improving operational workflows for better efficiency and turnaround times.
• Support the integration and onboarding of new banking partners into existing processes and systems.

Record Keeping & CRM Management

• Maintain detailed, accurate, and up-to-date records of client interactions, documentation, and submission statuses.
• Perform routine bookkeeping tasks related to applications and transactions.
• Ensure all data is correctly entered and managed within the company’s CRM system for transparency and traceability