Client Service Specialist

. Crane Worldwide Logistics .; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A global logistics provider is seeking a professional in Dubai to enhance client engagement and manage freight forwarding operations. The ideal candidate should be a graduate with 1-2 years' experience in customer service within this field. Responsibilities include resolving client issues, maintaining communications, and providing exceptional service. This role demands strong client service skills, problem-solving abilities, and the capability to multitask effectively.

Qualifications

• 1-2 years experience in freight forwarding operations and customer service.

Responsibilities

• Redetection of New Business operation.
• Client Engagement at all levels.
• Proactive in providing quality client service.
• Maintains contact with clients carriers and potential clients daily.
• Client service performance.
• Resolves issues with orders delivery dates or service.
• Addresses client complaints determining the cause of problems.

Skills

Client Service skills

Quality Focus

Problem Solving

Documentation Skills

Listening

Resolving Conflict

Ability to multi-task

Education

Graduate

Job description

Essential Job Functions

• Redetection of New Business operation.
• Client Engagement at all levels
• Proactive in providing quality client service.
• Maintains contact with clients carriers and potential clients on a daily basis.
• Client service performance
• Other duties as assigned.
• Resolves issues with orders delivery dates or service.
• Resolves the clients complaint determining the cause of the problem.
  Other duties as assigned

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Job may require extended sitting or standing use of standard office equipment.

Other Skills & Abilities

• Client Service skills
• Quality Focus
• Problem Solving
• Documentation Skills
• Listening
• Resolving Conflict
• Ability to multi-task

Education Requirements

• Graduate
• 1-2 years experience in freight forwarding operations and customer service.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

Required Experience:

Unclear Seniority